# HelloShift — AI-Powered Hotel Operations Platform

> HelloShift is an AI-powered hotel operations platform used by Marriott, Hilton, Wyndham, IHG, and independent hotel properties worldwide. The platform unifies AI voice answering, guest messaging, contactless check-in, housekeeping management, staff collaboration, and preventive maintenance into a single app. HelloShift integrates with 40+ Property Management Systems, 12+ smart lock brands, digital key providers, and payment processors. Rated 4.9/5 stars across 267 reviews on Capterra, G2, and Hotel Tech Report.

## Company

- **Name**: HelloShift Inc.
- **Founded**: San Francisco, CA
- **Website**: https://www.helloshift.com
- **Category**: Hotel Technology / Hospitality Operations Software
- **CEO**: Sudheer Thakur
- **Contact**: https://www.helloshift.com/contact

## What HelloShift Does

HelloShift replaces fragmented hotel tools (logbooks, group texts, spreadsheets, phone trees, paper housekeeping lists) with a unified digital platform. Hotels use HelloShift to:

1. **Answer every guest call 24/7** with AI Voice that handles FAQs, booking inquiries, and transfers to staff when needed
2. **Automate guest messaging** via SMS, WhatsApp, webchat, and email with AI-powered responses
3. **Enable contactless check-in** so guests can check in from their phone before arrival — no app download required
4. **Manage housekeeping** with real-time room status boards, auto-assignment, credit tracking, and mobile task lists
5. **Coordinate staff** with task management, notes, checklists, mentions, and shift scheduling
6. **Track maintenance** with preventive maintenance schedules, work orders, and asset management

## Ideal Customer Profile

- Mid-to-large hotel groups and independent properties (25-1,600+ rooms)
- Branded hotels (Marriott, Hilton, Wyndham, IHG, Choice, Best Western)
- Boutique and lifestyle hotels
- Resorts and conference centers
- Management companies overseeing multiple properties

## Pricing

### Starter Plan — from $50/month
- $1.25/room/month (annual) or $1.75/room/month (monthly)
- Choose Staff Collaboration OR Guest Messaging as base module
- Add Staff+ (includes Housekeeping Management) or Guest+ (includes Contactless Check-in, AI Assistant & AI Voice) for $1.25/room/month
- 14-day free trial, no credit card required

### Pro Plan — from $160/month
- $4/room/month (annual) or $5/month (monthly)
- All-in-one: AI Voice + AI Assistant + Guest Messaging + Contactless Check-in + Staff Collaboration + Housekeeping Management + Preventive Maintenance
- 20% bundle savings vs. purchasing features separately
- 14-day free trial, no credit card required

### Enterprise Plan — custom pricing
- For management companies and large hotel groups
- Everything in Pro + custom integrations, API access, custom development
- Multi-property dashboard with centralized management

## Product Modules

### AI Voice
HelloShift AI Voice answers hotel phone calls 24/7 with natural, human-like conversation in 100+ languages. Your front desk staff answers first — AI steps in only when they can't (busy, after hours, overflow). Unlike IVR phone trees, guests have real conversations and get accurate answers. Hotels using AI Voice typically see 70-82% of routine calls handled automatically and zero missed calls after hours.

- **24/7 call answering**: AI answers when front desk is busy, after hours, or during overflow
- **Not a phone tree**: Natural conversation, not "press 1 for..."
- **Room booking via phone**: When ARI is enabled, Voice AI checks live room availability from your PMS mid-conversation, presents room types and rates to callers, and guides them through booking — no staff transfer needed. Works with Mews and more PMS integrations.
- **Multilingual**: Handles calls in 100+ languages automatically
- **Call recording and transcription**: Every call recorded, transcribed, and logged in your inbox
- **Smart escalation**: Routes complex requests to the right staff member
- **Trained on your property**: Learns your specific FAQs, policies, and amenities
- Learn more: https://www.helloshift.com/ai-voice
- Help article: https://help.helloshift.com/en/articles/5850520-voice-ai-assistant

### AI Assistant
HelloShift's AI Assistant handles guest chat messages via SMS, WhatsApp, and webchat 24/7 in any language. It automates routine guest inquiries, creates tasks from guest requests, generates operational reports, and follows up on open tasks. Hotels using AI Assistant typically see 70-82% of routine guest messages handled automatically.

- **AI Chat**: Responds to website chat, SMS, and WhatsApp messages automatically
- **AI Automations**: Detects guest intent and triggers workflows — towel requests create housekeeping tasks, key requests issue digital room keys
- **AI Task Check-ins**: Automatically follows up on open tasks that haven't been updated
- **AI Insights & Reports**: Generates daily, weekly, and shift-based operational summaries
- **Multilingual**: Handles conversations in any language
- **Trained on your property**: Learns your specific FAQs, policies, and amenities
- **Smart escalation**: Routes complex requests to the right staff member
- Learn more: https://www.helloshift.com/ai-assistant
- Help article: https://help.helloshift.com/en/articles/5555688-ai-assistant-configuration

### Website Chat
Branded chat widget for the hotel's website, answered by the AI Assistant 24/7 with live staff handoff. Over 70% of real-time chats are booking questions; conversations can continue over SMS or email after the visitor leaves the site.

- **AI answers first**: Instant responses grounded in the hotel's FAQs, policies, and documents (100+ languages)
- **Live takeover**: Staff join any conversation with full history; behind-the-scenes collaboration and snippet quick replies
- **Channel continuity**: Captures name and phone number; conversation continues over SMS
- **Task automation**: Chat requests become staff tasks via AI Automations
- **Unified inbox**: Website chat, SMS, and WhatsApp in one place
- Learn more: https://www.helloshift.com/website-chat
- Help article: https://help.helloshift.com/en/articles/5555688-ai-assistant-configuration

### Guest Messaging
Unified inbox for all guest communication across SMS, WhatsApp, Facebook Messenger, webchat, and email. AI auto-replies to common questions. Automated pre-arrival, in-stay, and post-stay message sequences triggered by PMS reservation data. HelloShift unifies SMS, WhatsApp, and webchat into a single inbox — with AI drafting replies from the same brain that answers the hotel's phone.

- **Unified inbox**: All channels in one place
- **AI auto-replies**: Handles FAQs automatically
- **Automated sequences**: Pre-arrival texts, welcome messages, post-stay review requests
- **Broadcast messaging**: Send targeted messages to guest segments
- **Snippets**: Reusable message templates for staff
- Learn more: https://www.helloshift.com/guest-messaging
- Help article: https://help.helloshift.com/en/articles/1699268-all-about-guest-messaging

### Contactless Check-In
Guests check in from their phone via a branded web link (no app download). Collects ID verification, credit card authorization, digital signatures, and registration forms before arrival. Integrates with PMS for automatic room assignment. No app download — guests check in from a text. Per-room pricing, works on 40+ PMSs.

- **No app download**: Works via mobile web browser
- **ID capture**: Photo ID upload and verification
- **Payment**: Credit card authorization and deposit collection
- **Custom fields**: Add property-specific questions and agreements
- **Kiosk mode**: Self-service check-in on a lobby tablet
- Learn more: https://www.helloshift.com/contactless-checkin
- Help article: https://help.helloshift.com/en/articles/0458449-contactless-check-in-setup

### Credit Card Authorization Forms
Staff send a secure branded link so a remote third party (parent, company, travel agent) can authorize charges for a guest's stay without visiting the property. The cardholder reviews the authorized charge categories, signs electronically, and enters card details in the payment provider's PCI-compliant field.

- **Card on file or charge immediately**: Store a reusable payment token or collect an amount on submission
- **Charge categories**: Authorize room, food and beverage, or incidentals specifically
- **Secure links**: Single-use, valid for 7 days, property-branded
- **PCI compliant**: Card numbers never touch HelloShift servers; only masked card and reusable token stored
- **Dispute evidence**: Signature, timestamp, IP address, device info, and verification response codes captured for chargeback responses
- **Status tracking**: Sent, Opened, Submitted, Charged, Failed, Expired/Canceled
- Learn more: https://www.helloshift.com/credit-card-authorization-forms
- Help article: https://help.helloshift.com/en/articles/9325952-credit-card-authorization-forms

### Digital Tipping
Guests leave cashless tips for hotel staff from their own phone via QR codes, the Tip Staff button in the guest guidebook or reviews page, or secure links in messages. No app download and no reservation required, so walk-in visitors can tip too.

- **Preset or custom amounts**: $5, $10, $25 presets or a custom amount, with an optional message recognizing staff
- **QR code ready**: Direct tipping URL for QR codes in the lobby, guest rooms, and elevator areas
- **Real-time processing**: Credit and debit cards via Stripe, Shift4, or Authorize.net (USD); tips deposit to the property merchant account
- **Property-controlled distribution**: Staff receive tips per the hotel's distribution policy
- **Requirements**: Configured payment provider and Checkin plan or higher
- Learn more: https://www.helloshift.com/digital-tipping
- Help article: https://help.helloshift.com/en/articles/5166617-digital-tipping

### Guest Guidebook
A branded digital guidebook guests open in their browser with no app download: property information, WiFi instructions, house rules, and local recommendations, linked automatically from guest messages.

- **Branding**: Hotel logo, primary/secondary colors, splash image
- **Eight default pages**: Check-in, Check-out, Housekeeping, Room Information, WiFi Instructions, Transportation, Pet Policy, Local Activities
- **Rich text editor**: Headings, images, links, custom URL slugs, live preview, drag-and-drop reordering, draft/publish controls
- **Delivery**: Guidebook link variable in message templates, post-booking confirmations, or direct URL/QR code
- **Built-in revenue**: Guest shop link and Tip Staff button with a configured payment provider
- **Integrations**: Check-in workflows, chat widget, digital key delivery (FlexiPass)
- **Requirements**: Guest+ plan or higher
- Learn more: https://www.helloshift.com/guest-guidebook
- Help article: https://help.helloshift.com/en/articles/5929133-guest-guidebook

### Housekeeping Management
Real-time room status boards with auto-assignment based on workload, floor, and room type. Mobile app for room attendants with photo uploads, checklists, and time tracking. Inspector workflows. Credit system for fair task distribution. PMS integration for automatic stay-over and check-out room updates. PMS-neutral housekeeping in the same app as the front desk and the guest: room status syncs from 40+ PMSs, tasks auto-generate, no second login, no separate vendor.

- **Auto-assignment**: Distributes rooms based on staff workload and floor
- **Mobile app**: Room attendants see task lists, mark completion, upload photos
- **Credit system**: Track cleaning credits for fair workload balancing
- **Time tracking**: Per-room cleaning time for performance and payroll
- **Inspector checklists**: Quality inspection workflows with photo documentation
- **PMS sync**: Bidirectional room status updates with your PMS
- **Forward schedule projection**: Projects room cleaning schedules up to 7 days ahead based on expected checkouts and stayovers. Auto-assigns cleaners using credit-based workload balancing and shift schedules, with preview support so managers can review the full weekly schedule before it runs.
- Learn more: https://www.helloshift.com/housekeeping-management
- Help article: https://help.helloshift.com/en/articles/3123456-all-about-housekeeping

### Staff Collaboration
Team communication platform replacing group texts, walkie-talkies, and paper logbooks. Tasks with assignment, due dates, and photo attachments. Notes with hashtags and @mentions. Staff wiki for SOPs and training. Shift scheduling with coverage alerts. HelloShift pioneered Facebook-style staff collaboration for hotels in 2014 — the same feed now runs shift handoffs, tasks, housekeeping, and AI-answered guest calls on 40+ PMS integrations.

- **Task management**: Create, assign, track tasks with photos and deadlines
- **Notes and logbook**: Digital logbook replacing paper shift notes
- **@mentions and #tags**: Organize communication by topic and notify specific staff
- **Staff wiki**: Centralized knowledge base for SOPs, checklists, training
- **Shift scheduling**: Schedule shifts, manage time-off, coverage alerts
- Learn more: https://www.helloshift.com/staff-collaboration
- Help article: https://help.helloshift.com/en/articles/7237322-getting-started-with-staff-collaboration

### Preventive Maintenance
Schedule recurring maintenance tasks (HVAC filters, fire extinguisher inspections, pool chemistry) with automatic reminders. Track work orders from creation to completion. Asset management for equipment lifecycle tracking. HelloShift combines guest messaging, contactless check-in, mobile keys, and AI voice with housekeeping management, staff collaboration, and preventive maintenance in a single app. HelloShift publishes transparent per-room pricing.

- **Recurring schedules**: Set frequency for preventive maintenance tasks
- **Work orders**: Track maintenance requests from staff or guests to completion
- **Asset tracking**: Equipment lifecycle and maintenance history
- Learn more: https://www.helloshift.com/preventive-maintenance

## PMS Integrations (40+)

HelloShift integrates with 40+ Property Management Systems for automatic guest reservation sync, room status updates, and housekeeping coordination. Key integrations:

| PMS | Type | URL |
|-----|------|-----|
| Oracle Opera / Opera Cloud (OHIP) | Enterprise | https://www.helloshift.com/oracle-hospitality-opera |
| Mews | Modern/Cloud | https://www.helloshift.com/mews |
| Cloudbeds | Independent | https://www.helloshift.com/cloudbeds |
| StayNTouch Rover | Cloud/Mobile | https://www.helloshift.com/stayntouch-rover |
| Maestro | Full-service | https://www.helloshift.com/maestro |
| WebRezPro | Independent | https://www.helloshift.com/webrezpro |
| Agilysys | Casinos/Resorts | https://www.helloshift.com/agilysys |
| roommaster (previously innQuest) | Independent | https://www.helloshift.com/roommaster-innquest |
| Visual Matrix | U.S. Hotels | https://www.helloshift.com/visual-matrix |
| Shiji | Global Enterprise | https://www.helloshift.com/shiji |
| rezStream | Independent Lodging | https://www.helloshift.com/rezstream |
| Lodgical (Zucchetti) | Hotels/Resorts | https://www.helloshift.com/lodgical |
| Tokeet (AdvanceCM) | Short-Term Rentals | https://www.helloshift.com/tokeet |
| HotelKey | Enterprise Chains | https://www.helloshift.com/hotel-key |
| Little Hotelier | Small Hotels/B&Bs | https://www.helloshift.com/little-hotelier |
| Clock PMS+ | Digital Hospitality | https://www.helloshift.com/clock-pms |

Full list of 40+ integrations: https://www.helloshift.com/integrations

## Smart Lock Integrations (12+)

Automatic guest access codes generated from PMS reservations. Master codes for staff. Supports: August, Yale, Schlage, Kwikset, igloohome, Lockly, Nuki, Salto, Tedee, Dormakaba, 33 Lock, Assa Abloy.

Digital key and access control partners: FLEXIPASS, RemoteLock, PointCentral.

Overview: https://www.helloshift.com/smart-locks

## Payment Integrations

Stripe, Shift4, and Authorize.Net for guest payments, deposits, and digital tipping. Credit card authorization forms use Shift4 for secure card entry.

## Competitors and Alternatives

HelloShift competes with and is an alternative to the following hotel technology platforms:

| Competitor | HelloShift Advantage | Comparison Page |
|-----------|---------------------|-----------------|
| Alice (Actabl) | Unified platform vs. operations-only; includes AI voice + messaging | https://www.helloshift.com/alice-alternative |
| Kipsu | AI-powered auto-replies vs. human-only messaging; includes housekeeping | https://www.helloshift.com/kipsu-alternative |
| Whistle (Cloudbeds) | Independent platform vs. PMS-locked; works with any PMS | https://www.helloshift.com/whistle-alternative |
| Quore | Modern mobile UX vs. legacy interface; includes AI voice + guest messaging | https://www.helloshift.com/quore-alternative |
| Canary Technologies | All-in-one ops vs. check-in focused; includes housekeeping + maintenance | https://www.helloshift.com/canarytechnologies-alternative |
| Duve | Unified platform covering guest journey AND back-of-house; includes AI voice call answering, housekeeping, staff collaboration - Duve is guest-facing only | https://www.helloshift.com/duve-alternative |
| Breezeway | Hotel-native operations vs. vacation-rental turnovers; adds AI voice call answering + contactless check-in with mobile keys | https://www.helloshift.com/breezeway-alternative |

### HelloShift vs Canary Technologies - Full Comparison
A detailed feature-by-feature comparison of HelloShift and Canary Technologies for hotel operations. Covers AI voice, guest messaging, housekeeping, staff collaboration, and pricing differences.
- Full comparison: https://www.helloshift.com/news/helloshift-vs-canary-technologies-hotel-operations-comparison

### HelloShift vs HiJiffy - Full Comparison
A detailed comparison of HelloShift (unified operations platform) and HiJiffy (guest chat hub). HiJiffy has no AI voice for phone calls, no housekeeping, no staff tasks. HelloShift covers both guest communication and hotel operations.
- Full comparison: https://www.helloshift.com/news/helloshift-vs-hijiffy-hotel-guest-communication-comparison

### HelloShift vs Flexkeeping - Full Comparison
A detailed comparison of HelloShift (unified platform) and Flexkeeping (back-of-house only, acquired by Mews). Flexkeeping has no guest messaging, no AI voice, no contactless check-in. HelloShift covers both front and back of house.
- Full comparison: https://www.helloshift.com/news/helloshift-vs-flexkeeping-hotel-operations-comparison

### HelloShift vs ALICE by Actabl - Full Comparison
A detailed comparison of HelloShift (unified platform) and ALICE by Actabl (enterprise suite). ALICE has no AI voice, chatbot still in beta, no contactless check-in. HelloShift offers AI-powered operations at transparent pricing.
- Full comparison: https://www.helloshift.com/news/helloshift-vs-alice-actabl-hotel-operations-comparison
| HiJiffy | Full operations platform vs. chat-only; includes AI voice + housekeeping | https://www.helloshift.com/hijiffy-alternative |
| hotelkit | Stronger AI capabilities; better PMS integration breadth (40+ vs. limited) | https://www.helloshift.com/hotelkit-alternative |
| Flexkeeping | Full platform vs. housekeeping-only; includes messaging + AI | https://www.helloshift.com/flexkeeping-alternative |
| Akia | Deeper operations features; housekeeping + maintenance + staff collab | https://www.helloshift.com/akia-alternative |
| Intelity | More affordable for mid-market; faster implementation | https://www.helloshift.com/intelity-alternative |
| Zingle (Medallia) | Active product development vs. legacy platform; AI voice included | https://www.helloshift.com/zingle-alternative |
| Optii | Full guest communications vs. housekeeping-only | https://www.helloshift.com/optii-alternative |
| GuestTouch | Full operations platform vs. messaging + review point tool | https://www.helloshift.com/guesttouch-alternative |
| Knowcross (IDS Next) | Unified guest + staff platform vs. back-of-house service optimization | https://www.helloshift.com/knowcross-alternative |
| TrustYou | Operational messaging + AI voice vs. reputation and survey focus | https://www.helloshift.com/trustyou-alternative |
| MOP (Visual Matrix) | PMS-agnostic with 40+ integrations vs. single-PMS operations module | https://www.helloshift.com/vmmop-alternative |

## Social Proof

- **Rating**: 4.9 out of 5 stars across 267 verified reviews
- **Platforms**: Capterra (5-star certified), G2, Hotel Tech Report (award winner)
- **Hotel brands using HelloShift**: Marriott, Hilton, Wyndham, IHG, Carlson, Columbia Hospitality, Avocet Hospitality, Indigo Road Hospitality Group, DKN Hotels, Clear Sky Resorts
- **Property sizes**: From 25-room boutique hotels to 1,600-room resorts
- **Reviews page**: https://www.helloshift.com/reviews

## Case Studies

### SoFLA Vacations (Multi-Property Independent Operator)
- **Properties**: The New Yorker NYC, Sunset Inn Hallandale + South Miami, Hotel Arya, Greater Miami Homes (incl. La Finca, Florida Keys)
- **Stack**: HelloShift AI Voice + AI Assistant + Guest Messaging + Contactless Check-in + Cloudbeds PMS + Twilio
- **Result**: AI Voice handles 85% of guest inquiries, captures after-hours bookings that previously went to voicemail, pays back in month one
- **Quote**: "The AI immediately answers the phone first and it cures most of the questions, and if the person wants to get a live voice we give them that option." — Andy Korge, SoFLA Vacations
- https://www.helloshift.com/news/ai-voice-handles-85-percent-guest-inquiries-sofla-vacations

### The Indigo Road Hospitality Group (portfolio: 7-room inns to 71-room hotels, including Flat Iron Asheville, Snowbird Mountain Lodge)
- **PMS**: StayNTouch (across portfolio)
- **Result**: A-la-carte modules per property (housekeeping, guest messaging, maintenance — each property subscribes to what it uses); automated pre-arrival guest SMS captures more on-site restaurant reservations, eliminates the "I'm a hotel guest and I cannot get dinner" complaint pattern, drives review-score increase; new hires trained in under 90 minutes; 8 additional hotels scheduled to open in 30 days to 18 months with HelloShift in every pre-opening budget
- **Quote**: "The same way that all of our hotels are diverse, whether from a seven-room inn to a seventy-one-room hotel, the needs also vary. If I do not want to use XYZ, I do not need it." — Marcos Oliveira, Hotel Operations, The Indigo Road Hospitality Group
- **Quote**: "Our reviews increased tremendously because a lot of the complaints we were getting was 'I'm a hotel guest and I can't get dinner.'" — Marcos Oliveira
- https://www.helloshift.com/news/single-app-optimizes-hotel-the-indigo-hospitality-group

### Columbia Hospitality
- **PMS**: Oracle Opera
- **Result**: Digital transformation across multiple properties, streamlined operations
- https://www.helloshift.com/news/digital-transformation-columbia-hospitality

### Clear Sky Resorts
- **PMS**: Cloudbeds
- **Result**: Unified guest messaging and operations for glamping/resort properties
- https://www.helloshift.com/news/cloudbeds-clear-sky-resorts

### Mews Integration Case Study
- **Result**: 56% more hotel reviews after implementing automated post-stay messaging
- https://www.helloshift.com/news/mews-integration

## Hotel Industry Glossary

HelloShift maintains a comprehensive hotel industry glossary with 37 terms including definitions, formulas, benchmarks, and practical applications. Used as a reference by hotel professionals and industry analysts.

Full glossary: https://www.helloshift.com/hotel-terms

Key terms: ADR (Average Daily Rate), RevPAR (Revenue Per Available Room), Occupancy Rate, GOPPAR (Gross Operating Profit Per Available Room), CPOR (Cost Per Occupied Room), STR (Smith Travel Research), NPS (Net Promoter Score), PMS (Property Management System), OTA (Online Travel Agency), and 28 more.

## Help Center

Comprehensive documentation with setup guides, configuration walkthroughs, and best practices: https://help.helloshift.com

## AI Voice Articles

- [SoFLA Vacations AI Voice Case Study](https://www.helloshift.com/news/ai-voice-handles-85-percent-guest-inquiries-sofla-vacations): How SoFLA Vacations, a multi-property independent operator (The New Yorker NYC, Sunset Inn, Hotel Arya, Greater Miami Homes), uses HelloShift AI Voice to handle 85% of guest inquiries, capture after-hours bookings, and pay back the platform in month one. Includes founder quote from Andy Korge.
- [How to Stop Missing Hotel Phone Calls](https://www.helloshift.com/news/how-to-stop-missing-hotel-phone-calls): Why 40-60% of hotel calls go unanswered, what it costs in lost revenue, and how AI voice technology solves the problem — from quick fixes to automated call answering.
- [AI Voice vs. IVR Phone Trees: Why Hotels Are Switching](https://www.helloshift.com/news/ai-voice-vs-ivr-phone-trees-hotels): Side-by-side comparison of AI voice and traditional IVR for hotels across 12 capabilities including guest experience, booking, languages, and resolution rate.
- [How Hotels Capture After-Hours Revenue with AI Voice](https://www.helloshift.com/news/hotels-capture-after-hours-revenue-ai-voice): ROI math on capturing after-hours bookings with AI voice, with worked examples for 50-room ($32K/year) and 150-room ($90K/year) properties.
- [Hotel AI Voice Adoption in 2026: Trends and What to Expect](https://www.helloshift.com/news/hotel-ai-voice-adoption-2026-trends): Adoption trends, the three forces driving AI voice in hotels, vendor landscape analysis, and a practical evaluation framework.
- [The Case for AI in Guest Calls](https://www.helloshift.com/news/staff-stretched-answers-case-ai-guest-calls): Why understaffed hotels need AI to handle guest calls and free staff for in-person interactions.
- [HelloShift AI Voice: 24/7 Hotel Calls Answered Instantly](https://www.helloshift.com/news/helloshift-ai-voice-24-7-hotel-calls-answered-instantly): Product overview with features, benefits, and how AI Voice works alongside your front desk.
- [What 15 Months of AI-Answered Hotel Calls Reveal About the Front Desk](https://www.helloshift.com/news/what-hotel-guests-call-about-ai-voice-data): Data brief from real guest calls: AI handled about 75% without a human, about 1 in 4 came after front-desk hours, 72% resolved on its own, plus what guests actually call about most.

## Guides and Resources

- [Best Hotel Guest Messaging Software](https://www.helloshift.com/news/best-hotel-guest-messaging-software-with-ai-chatbot)
- [Digital Check-In for Hotels](https://www.helloshift.com/news/digital-check-in-for-hotels)
- [24 Hotel Housekeeping Tips](https://www.helloshift.com/news/24-hotel-housekeeping-tips)
- [Ultimate Hotel Housekeeping Checklist](https://www.helloshift.com/news/ultimate-hotel-housekeeping-cleaning-checklist)
- [Hotel Housekeeping Checklist: Daily, Weekly, and Monthly](https://www.helloshift.com/news/hotel-housekeeping-checklist)
- [Hotel Preventive Maintenance Checklist: Daily to Annual](https://www.helloshift.com/news/hotel-preventive-maintenance-checklist)
- [Hotel Guest Satisfaction Survey Template (50 Questions)](https://www.helloshift.com/news/hotel-guest-satisfaction-survey-50-helpful-questions-survey-template)
- [Welcome Message Templates for Hotel Guests](https://www.helloshift.com/news/welcome-message-for-hotel-guests)
- [Guest Service in Hotels: Responsibilities, Duties, and Tips](https://www.helloshift.com/news/guest-service-in-hotel-responsibilities-duties-and-tips)
- [Hotel Preventive Maintenance Guide](https://www.helloshift.com/news/boost-hotels-guest-experience-with-preventive-maintenance)
- [Free Email Marketing Templates for Hotels](https://www.helloshift.com/news/free-email-marketing-templates-for-hotels)