More Ways to Transform Your Hotel Operations
Expert insights, case studies, and strategies from hotels using AI to boost revenue and delight guests
SAN FRANCISCO — DKN Hotels, one of Southern California’s leading hotel management, development, and ownership companies and a preferred partner of major hotel brands like Marriott, Hilton, and InterContinental Hotel Group has adopted HelloShift’s Staff Collaboration Suite across all company properties.
By adopting HelloShift, Irvine-based DKN Hotels is building on the firm’s 30-year legacy of creating a Home Away from Home for guests. HelloShift’s cloud-based Staff Collaboration Suite enables staff at each DKN hotel to respond to guest and hotel issues more quickly with better oversight, visibility, and accountability. WIth HelloShift, DKN Hotels team members are empowered to work together using the most efficient cloud technology on computers at the front desk and mobile devices throughout each property.
DKN Hotels VP operations Ana Almada says “HelloShift is an exciting new approach to foster collaboration among our team members.” She continues, “We were surprised at how simple and effective HelloShift is in improving collaboration. Our staff picked it up right away.”
“HelloShift works best in the hands of strong operators,” HelloShift CEO Sudheer Thakur says. “DKN Hotels already has incredible systems in place that make our Staff Collaboration suite that much more effective. Based on the results we have seen to date, we look forward to a long and mutually beneficial relationship with DKN Hotels.”
DKN Hotels is a full-service hotel management company founded in 1984 and based in Irvine, California. Guided by its Passion to Make a Difference philosophy, DKN Hotels thrives to bring value to guests, stakeholders, and team members alike. DKN Hotels’ owned and managed portfolio includes select- and full-service hotels strategically positioned in Southern California and Arizona markets that cater to both business and leisure travelers. DKN Hotels is a preferred partner of major hotel brands like Marriott, InterContinental Hotel Group, Hilton, Hyatt, Carlson, and Choice. www.dknhotels.com
Properties using HelloShift report 30% reduction in guest complaints, 2x faster issue resolution, and 40% fewer front desk calls thanks to AI Assistant and digital guidebooks.
Your front desk answers first—AI Assistant steps in only when needed. Transform operations with two-way guest texting, mobile check-in, unified team messaging, and streamlined housekeeping.
Start your free 14-day trial today. No credit card required. Join 1,000+ properties using AI to answer every call, digitize operations, and delight guests.
Expert insights, case studies, and strategies from hotels using AI to boost revenue and delight guests
