Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"
Orient guests to their anticipated arrival and connect them to the front desk 24/7.
“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”
Catch issues while they are fixable and seize the opportunity to make an OK stay great.
“How would you rate your stay so far on a scale of 1 to 5 stars?”
Identify happy guests who will write a great review.
“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”
“ Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check-in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. ”