Guest messaging allows guests to send and receive messages to hotel staff through text, WhatsApp, email etc. Guests can communicate with the hotel before, during, and after their stay, and can include things like requesting extra amenities or services, asking questions about the hotel or local area, or providing feedback.
Guest Messaging improves communication and efficiency, increases revenue, enhances guest experience, provides better tracking and feedback, and leads to cost savings for the hotel.
HelloShift integrates with a growing number of PMS including Opera (On-Premise, Cloud), OnQ, Maestro, Mews, RoomMaster, Little Hotelier, AutoClerk, and more. Contact us if you do not see your PMS among the integrations.
Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"
Send welcome message before arrival and connect guests to the front desk 24/7.
“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”
Catch issues while they are fixable and seize the opportunity to make an OK stay great.
“How would you rate your stay so far on a scale of 1 to 5 stars?”
Identify happy guests who will write a great review.
“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”
“ Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check-in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. ”