Guest Messaging

HelloShift makes it easy for guests to text with hotels. HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. Guests messages flow into HelloShift’s award-winning interface teams learn quickly and love to use. Artificial intelligence and other useful tools help hotels respond quickly and escalates conversations.

Connect with guests by sending automated, routine messages at helpful points in the Guest Lifecycle.

HelloShift integrates with a growing number of PMS including Opera, OnQ, Maestro, Mews, RoomMaster, Little Hotelier, AutoClerk, and more. Contact us if you do not see your PMS among the integrations.

Pre-Booking

Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"

Pre-stay

Orient guests to their anticipated arrival and connect them to the front desk 24/7.
“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”

In-stay

Catch issues while they are fixable and seize the opportunity to make an OK stay great.
“How would you rate your stay so far on a scale of 1 to 5 stars?”

Post-stay

Identify happy guests who will write a great review.
“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”

Guest Messaging

Integrated Messaging

Guest and Staff messaging in one place -- your staff can communicate among themselves as well as directly with guests, all in one place. Omnichannel, multi-media guest messaging.
Guest Automation

Guest Automation

Put Guest Messaging on auto-pilot with pre-scheduled routine text messages during Pre-Stay, In-Stay, and Post-Stay.
AI Assistant

AI Assistant

Automate guest responses by providing a library of FAQs. And let HelloShift Assistant respond directly based on AI based intent detection.
Digital Signature

Contactless Signature

Guests and hotels are now looking for ways to limit the exposure risk, and contactless signature is one way to achieve it. A guest can sign on their phone and the signature is captured for your records.

“ Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check-in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. ”

Elizabeth Brooke, Owner, The Provincetown Hotel at Gabriel’s

HelloShift is cloud-based and works across web, iOS, & Android apps.