Guest messaging app sends automated, routine messages at helpful points in the Guest Lifecycle.

HelloShift integrates with a growing number of PMS including Opera (On-Premise, Cloud), OnQ, Maestro, Mews, RoomMaster, Little Hotelier, AutoClerk, and more. Contact us if you do not see your PMS among the integrations.

Pre-Booking

Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"

Pre-stay

Orient guests to their anticipated arrival and connect them to the front desk 24/7.
“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”

In-stay

Catch issues while they are fixable and seize the opportunity to make an OK stay great.
“How would you rate your stay so far on a scale of 1 to 5 stars?”

Post-stay

Identify happy guests who will write a great review.
“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”

Integrated Guest Messaging Solution

Guest and Staff messaging in one place -- your staff can communicate among themselves as well as directly with guests, all in one place. Omnichannel, multi-media guest messaging.

Hotel Guest Texting/SMS Automation

Put Guest Messaging on auto-pilot with pre-scheduled routine text messages during Pre-Stay, In-Stay, and Post-Stay.

AI Assistant for Hotel Guest Communication Platform

AI Assistant for Hotel Guest Messaging

Automate guest responses by providing a library of FAQs. And let HelloShift Assistant respond directly based on AI based intent detection.

Win Hotel Guest Loyalty with Guest Preferences

To reward the loyalty of returning guests, remember their preferences from their previous visits and surprise them. A day prior to the guest arrival, HelloShift automatically creates a task for the Front Desk to take care of the guest preferences.

Hotel Reviews Based on Guest Surveys

Catch unhappy guests and do guest recovery with In-Stay surveys. The poor survey results are automatically escalated to management in real-time. For other results, pick one of the many review strategies for automatic review collection. And increase the chances of guests actually leaving reviews by using the review dashboard that you can customize with your logo, colors, and brand.

“ Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check-in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. ”
Elizabeth Brooke, Owner, The Provincetown Hotel at Gabriel’s