AI Assistant for Hotels: Handle Guest Calls & Chats Instantly

Never miss a guest call or chat—let AI handle routine questions, free up your staff, and deliver instant, human-like responses 24/7.

24/7 AI assistant — handles guest calls & chats instantly
  • Answers up to 70% of guest inquiries automatically
  • Human-like AI to answer your phone or chat
  • Every call is recorded and transcribed in your inbox
Get Started for Free

First 20 minutes completely free. No credit card required. See results in 5 minutes!

How it Works

Train AI Assistant

Train AI Assistant

  • Train the AI assistant with your hotel's FAQs, website content, and internal documents.
  • Use pre-existing knowledge to ensure accurate and consistent answers.
Operate AI Assistant

Operate AI Assistant

  • Customize automation levels, tone of voice (casual or formal), and escalation preferences.
  • Enable or disable features based on hotel needs, such as after hours or during busy periods.
  • Forward calls to the AI assistant when staff is unavailable, handling multiple calls or chats at once.
  • Capture critical details like names and phone numbers, notify your team, and provide seamless communication across SMS and website chat.
Operate Voice Assistant

Operate Voice Assistant

  • Inbound inquiries overwhelm staff with calls from potential customers, current guests, and spam, leaving your team too busy to handle them all.
  • Voicemails and phone trees drive guests away as callers rarely leave messages, causing missed opportunities and frustrated guests.
  • The AI assistant provides human-like interaction, ensuring guests don't hang up.
  • Customizable call handling: forward calls to the AI assistant after hours, during overflow, or when staff is unavailable.
Monitor AI Assistant

Monitor AI Assistant

  • Review AI interactions to refine responses and adjust operations.
  • Leverage interaction logs to improve hotel SOPs.

“ With HelloShift we have seen an almost immediate improvement in the amount and efficiency of communication between all departments. It allows us to complete guest requests very quickly and ensures that the entire staff can keep up with the status of those requests. HelloShift has revolutionized the old school communications log and paper request system. Our hotels will never look back. ”

Case Studies & Ai Assistant Articles

Single App That Optimizes Hotel Communications and Operations at The Indigo Road Hospitality Group
ChatGPT for Hotel Marketers: 10 Ways to Use Artificial Intelligence for Marketing
Hotel Websites: the Lights Are On but Nobody’s Home

Related Products

Contactless Checkin Guest Messaging

HelloShift is cloud-based and works across web, iOS, & Android apps.

Get HelloShift now.

Request Demo