Your front desk staff answers first. When they can't answer—whether they're helping another guest in person, on another line, or it's after hours—HelloShift AI Assistant steps in automatically. The AI provides natural, human-like conversation in over 100 languages, handling calls and website chats 24/7. Every interaction is recorded, transcribed, and logged in your inbox for review.

No. HelloShift AI is designed to empower your staff, not replace them. The AI handles routine, repetitive inquiries—like questions about Wi-Fi passwords, pool hours, or check-in times—which can account for 70-82% of inbound calls. This frees your team to focus on high-value, personalized guest interactions that require human empathy and expertise. Think of it as adding a tireless team member who handles overflow and after-hours calls.

HelloShift AI supports over 100 languages and can communicate fluently with international guests. The AI automatically detects the guest's language and responds naturally, ensuring every guest receives excellent service regardless of their native language.

Training the AI is straightforward. You provide your hotel's FAQs, website content, operational documents, and any other relevant information. The AI learns your property's specific details—amenities, policies, local recommendations, and brand voice. This grounding in your hotel's actual data ensures the AI provides accurate, on-brand responses. You can continuously refine the AI by reviewing interactions and updating its knowledge base.

HelloShift AI is designed to recognize when a question is beyond its scope or requires human judgment. In these cases, it seamlessly escalates the conversation to the appropriate staff member. You have full control over escalation rules—defining when and how the AI should transfer calls or chats. This hybrid approach ensures efficiency for routine queries while maintaining the personal touch for complex or sensitive situations.

Most hotels can implement HelloShift AI within a few weeks. The timeline depends on the complexity of your setup and how much training data you provide. Our dedicated support team works with you throughout the process to ensure a smooth, efficient transition. You can start seeing results—like reduced call volume and improved response times—almost immediately after going live.

Yes. HelloShift AI Assistant handles both voice calls and web chat seamlessly. When a guest calls your hotel and your staff is unavailable, the AI answers with natural conversation. Simultaneously, website visitors can chat with the AI to get instant answers to their questions, helping convert more lookers into bookers. Both channels are managed through a single, unified platform.

The AI captures all critical details from guest conversations, including names, phone numbers, email addresses, booking inquiries, service requests, and any specific preferences mentioned. All interactions are transcribed and logged, creating a searchable record. This information can automatically create tasks for your team—like a maintenance request or a special amenity—and integrate with your PMS for a complete guest profile.

Absolutely. You have full control over the AI's communication style. You can set the tone to be formal and professional or warm and casual, depending on your brand. You can also customize automation levels, choose which features to enable (such as after-hours support or overflow handling), and define exactly when the AI should escalate to a human. This ensures the AI always represents your hotel's unique identity.

HelloShift AI is highly accurate because it's grounded in your hotel's specific data—your FAQs, policies, and operational documents. Unlike generic chatbots, our AI doesn't guess or provide generic information. It only answers based on the knowledge you've provided, ensuring responses are accurate, relevant, and on-brand. You can continuously monitor interactions and refine the AI's knowledge base to improve accuracy over time.

Yes. All AI interactions are visible to your team in real-time through the HelloShift platform. You can monitor ongoing conversations, review transcripts, and step in at any moment if needed. This visibility ensures quality control and gives you the data to continuously improve your AI's performance and your hotel's standard operating procedures.

HelloShift integrates deeply with major Property Management Systems (PMS), CRMs, payment gateways, and door lock systems. This seamless integration enables features like personalized messaging based on booking data, automated task creation from guest requests, and a unified flow of information across all your hotel's operations. Unlike standalone chatbots, HelloShift connects your AI-powered communication directly to your core workflows.

No. HelloShift is entirely web-based. Guests can call your hotel and speak with the AI, or chat via your website—all without downloading anything. For text messaging, guests receive SMS directly on their phones. This eliminates friction and ensures maximum accessibility, which is important as 71% of guests prefer not to download hotel apps.

Hotels using HelloShift AI typically see significant measurable improvements: up to 70-82% of routine guest messages automated, a 20-35% increase in direct bookings from website visitors, up to 30% reduction in operational costs due to reduced call center needs, and improved guest satisfaction scores. Results depend on proper setup, staff training, and integration with your systems.

Yes. HelloShift adheres to stringent data privacy and security protocols. All guest information is private and secure, and our platform is compliant with relevant industry standards including GDPR and data protection regulations. We take the security of your guests' personal information seriously, ensuring peace of mind for both you and your guests.