News and Articles

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Deliver phenomenal guest service with HelloShift

HelloShift is now available on the Mews Marketplace.


HelloShift Achieves Level III Global Support Certification

The HelloShift team has really focused their support efforts towards white glove service where users have clear and open lines of communication at all times.


DKN Hotels See Huge TripAdvisor Gains with HelloShift Guest Messaging

New case study finds improved TripAdvisor performance (more reviews, better reviews, and higher rankings) after DKN Hotels added Guest Messaging with HelloShift.


HelloShift Messaging for Hotels Rated #1 For Second Straight Year in HotelTechAwards

For the second year in a row, hoteliers rated HelloShift #1 for Staff Collaboration in the prestigious HotelTechAwards. HelloShift also was recognized as the runner up in Guest Messaging.


WEBINAR - Messaging: Improve Operations and Drive Bookings and Reviews

The world is shifting to text and chat. Is your hotel keeping up? In this free webinar we show you how to use text messaging, chat and other modern messaging tools to improve communications, enhance service and drive revenue.


The Future Is Here: How Modern Messaging Enhances Hotel Employee and Guest Communications

During a recent interview with Jon Albano, host of the Lodging Leaders podcast, HelloShift CEO Sudheer Thakur discussed how the hotel industry is shifting from print-based communications like logbooks, forms, and memos to modern messaging tools like newsfeeds, text messaging, and chat.


6 Steps to Success in Hotel Text Messaging & Chat for Hotel Managers

For hotels, text messaging or texting represents a fundamental shift in how employees communicate with guests—and with one another. To help with the transition, employees need tools and guidelines. Above all, they need strong leadership. Whether you’re a general manager, front office manager, or hands-on owner, here are six steps to success in text messaging and chat.


Modern Messaging for Hotel Teams and Guests with Sudheer Thakur

"In software as a service, the vision matters. And, the reason the vision matters is you're not buying what you're getting today - you're buying all the future versions of the same product. Our competitors are solving the last generation's problems. We are preparing hoteliers for the next generation's challenges."


HelloShift Named 2018’s Top Rated Staff Collaboration Platform in the HotelTechAwards

Hotel Tech Report has named HelloShift 2018’s top-rated Staff Collaboration Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title.


Hotel Websites: the Lights Are On but Nobody’s Home

Real-time chat is an ideal solution for hotels seeking to enhance service and increase direct bookings. Travelers always have questions when planning trips. If travelers don’t get a quick response, they move on—perhaps to the hotel down the street or to an OTA.

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Best in Hotel Innovation 2017

Why HelloShift is Best in Hotel Innovation: It features an intuitive, familiar, Facebook-like interface that your employees will love. It can even boost guest engagement thanks to SMS-based guest communications that are integrated right into the interface.


3 New Technology Companies in the Hospitality Industry You Should Know About

Primarily a cloud-based comprehensive communication tool with strong mobile capabilities, HelloShift uses a Facebook-like interface (for familiarity in the user experience) with commonly used social media tools such as @ mentions and #tagging to "enable effective collaboration across shifts and departments."


From Spreadsheets to Cloud Collaboration, Management Companies Transform Hotel Sales with HelloShift

Teams at TNJ portfolio hotels work with the main office in a hub-and-spoke model from lead qualification through contract approval. And meaningful reports illuminate the sales cycle. With HelloShift, sales and guest success is everybody's job.


HFTP’s Entrepreneur 20X Pitch Competition Returns at HITEC 2016 with More Start-Ups, Top-Notch Judges and Exciting Changes

The innovative start-ups will pitch cutting-edge ideas to a room with a capacity for 500 people and a panel of 10 expert judges including hospitality CIO's, angel investors, serial entrepreneurs and industry insiders.


One app that increases efficiency, transforms operations and accelerates sales

Owner Milan Patel was an early HelloShift adopter who continues to develop innovative ways to use HelloShift's flexible hotel workflow app. With HelloShift, Mr. Patel has experienced tremendous operational efficiencies while accelerating sales and transforming maintenance.


DKN Hotels Adopts HelloShift’s Staff Collaboration Suite to Improve Guest Satisfaction and Improve Operational Efficiency

DKN Hotels, one of Southern California's leading hotel management, development, and ownership companies and a preferred partner of major hotel brands like Marriott, Hilton, and InterContinental Hotel Group has adopted HelloShift's Staff Collaboration Suite across all company properties.


10 Text Messaging Tools for Local Business Marketing

A business traveler arrives at your hotel tired from a long journey. Upon check-in, you inform her that you have a text service available to provide immediate information for any requests she may have — extra towels, bar service, or her car from valet parking. Upon receiving her OK, you send a welcome message.


AirBnB Shows Its Hand. What Next?

Brands, OTAs, and review sites have imposed onerous and often conflicting technical demands on hotels, resulting in a user experience that is not the best either for the guests or the hoteliers.


Meet the finalists for EyeforTravel's Startup Awards

HelloShift is an exciting new category of communication software being pioneered by companies like Slack (and Trello, Yammer etc.) that is not built for use by the shift-based workforce hotels usually employ. We have packaged the relevant features from these tools into a simplified interface optimized for the way shift-based businesses work, and accounting for the various skill levels of the workers.


HelloShift helps hotel managers and staff operate efficiently

HelloShift is a lightweight communications platform like Slack, but provides the overlay of structure that lets staff communicate specific operational goals. If this platform fulfills its promise of making hotel operations more efficient, it could become quite popular.


5 New Travel Startups That Expand Users’ Travel Networks

Technology is radically changing the hotel experience and has the potential to significantly improve the back-end of hotel’s operations. HelloShift is one tool that makes the change possible to hotels still learning to adopt such technology.