HelloShift Reviews

Overall: Everything has been a great experience and we are excited to see the new integration with Skytouch. We like the task section for departments Pros: It allows us to stay in communication with the guest's which minimizes bad reviews and also allows our staff to communicate between departments as well Cons: There isn't really anything we don't like about HelloShift. we have been using it for several years now.

Review on Capterra · September 2026 · Read the original The reviewer received a gift card for writing this review.

Easy to use and effective

Pros: I love how easy it is for all departments to communicate to each other. The customer service has also been amazing when I've had issues. Cons: I don't have any issues with it. It's been amazing. The only thing i wish is that the mobile app worked better on my cellphone

Review on Capterra · September 2026 · Read the original The reviewer received a gift card for writing this review.

Hello shift review

Overall: ,overall I've had a very good experience with hello shift. hello shift is a great app from communicating with all departments, making tasks, and giving options to leave reviews on the hotel. Pros: What I liked most about HelloShift was how easy it made communication and task management between team members. It helped keep everyone organized, improved accountability, and made it simple to track daily tasks and follow up on important requests. The platform was especially helpful in a hotel environment where clear communication between shifts and departments is essential. Cons: sometimes become overwhelming, especially during busy shifts. It could also take time to sort through multiple tasks and updates to find the most important information. A simpler way to prioritize urgent requests and organize communications would make the platform even more efficient.

Review on Capterra · September 2026 · Read the original The reviewer received a gift card for writing this review.

Love Helloshift

Overall: Overall we really like Helloshift and how it functions, from task lists, wiki, and being able to text our guests important information. It's been very helpful for department communicaiton. Pros: The communication between departments. Being able to use tasks and see them done in time. Also the Wiki is a wonderful learning/training tool. We use it for our front desk guidebook and other useful information. Cons: We use webrezpro and when sending an SMS message to guests through Helloshift it would be nice when it fails that the system would automatically use the other phone number on file.

Review on Capterra · September 2026 · Read the original The reviewer received a gift card for writing this review.

Set for Success

Overall: My personal experience using HelloShift is overwhelmingly positive. It sets our entire team up for success every day. Pros: What I personally like most about HelloShift is its ease of use and the speed of communication between all departments. Cons: What I least like about HelloShift is once a manager is tagged regarding guest messaging, the header remains blinking as a "new message".

Review on Capterra · September 2026 · Read the original The reviewer received a gift card for writing this review.

LOVE LOVE LOVE Helloshift

Overall: We switched to another program at one point because they promised a bunch of different things just to have them not come through on any. We immediately came back to Helloshift where they do what they say. Pros: Helloshift is an amazing program that helps the operations of our hotel in many ways. We love all the amazing features that they are always improving upon. My favorite is when we are having an issue they are all ears and do what they can to fix it immediately. Cons: None. There is nothing I have that I don't like about Helloshift. They take all feedback into account and see where they can improve. Ive never had an issue. Switched from: Akia: We had Helloshift and moved to AKia with lots of broken promises.

Review on Capterra · September 2026 · Read the original The reviewer received a gift card for writing this review.

User Friendly

Overall: Very easy to use for communication purposes, I like how you cna use the app for Scheduling, tasks and documentation Pros: Hello shift is user friendly and makes communication with every department easy. Making tasks and assignments are a plus Cons: as of now there is nothing i dislike, make a notification to be alerted for tasks that are overdue, like a reminder. ?

Review on Capterra · August 2026 · Read the original The reviewer received a gift card for writing this review.

Excellent Communication and Workflow Tool for Hotel Operations

Overall: Overall, my experience with HelloShift has been very positive. It has become an essential tool for our hotel's daily operations, especially within the housekeeping department. The platform has improved communication between departments, increased accountability, and helped us respond more efficiently to guest requests and maintenance issues. Having real-time visibility into room status, work orders, and team messaging has made our workflows much more organized and efficient. The guest messaging feature has also enhanced the guest experience by allowing for timely communication and quicker resolution of requests. While there is room for improvement with the translation feature, HelloShift has been a valuable solution that has helped our team work more collaboratively and provide better service to our guests. Pros: HelloShift has significantly streamlined communication and daily operations across all departments in our hotel. As a housekeeping department, having one centralized platform makes it easy to communicate room status updates, maintenance issues, and guest requests in real time. The visibility across teams ensures everyone is on the same page, which improves efficiency and helps us respond to guest needs more quickly. I also appreciate the guest messaging feature, which allows for seamless communication, and the preventative maintenance system, which helps us identify and address maintenance issues before they impact the guest experience. Overall, HelloShift has improved collaboration, accountability, and operational efficiency throughout the hotel. Cons: The translation feature could be improved. It does not always translate messages accurately or consistently, which can create communication challenges when working with team members who speak different languages. Improving the reliability of this feature would make the platform even more effective for diverse hotel teams.

Review on Capterra · July 2026 · Read the original The reviewer received a gift card for writing this review.

A time-saver and delegation champion

Overall: I've used HelloShift for almost 3.5 years and have seen it go through a few iterations, some good, some not so good. Customer support has always been responsive, if not immediately, then shortly after contact was made originally, and very attentive and considerate of my concerns and needs. It can definitely take some getting used to (as all things do) but once you are aware of the full capabilities and get the usage you need out of it, it feels like second nature. Pros: The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier. The integration with other software allows super easy virtual check-in for guests. The combination of inter-department communication as well as guest communication is so convenient it feels like the obvious and only option over having to swap from one to another. Cons: Exact timings aren't immediately visible: tasks can only be scheduled in 15 minute increments; the exact posting and completion times are only visible when hovering. Tasks are listed in categories of overdue, current, and upcoming, no date or time differentiation unless you expand to the details. The AI suggested responses to guest messages appear in the midst of the pre-written snippets you can create, shifting them around. Generating lists of specific tasks to print can be tedious.

Review on Capterra · July 2026 · Read the original The reviewer received a gift card for writing this review.

Excellent Communication for Hotels in all Departments

Overall: Excellent Tool for communication our Hotel been the Director of Housekeeping at this Hotel for 7 years. The only other app I used before is ServicePro and I like HelloShift much better. Pros: Worked at many Hotels and found HelloShift very user friendly for all departments in the Hotel. We are able to put in on our phones and tablets and all the Housekeeping and Maintenance use it daily. This is a great help for guest requests & maintenance issues . The Front desk puts in late checkouts, early checkouts and guest that needs service next. Cons: I wish you can talk into the microphone of your phone instead of typing in the request. We also get have a problem when putting in Lost & Found #Lost&found it #Lost &Lamps for some reason

Review on Capterra · July 2026 · Read the original The reviewer received a gift card for writing this review.

Easy to use guest messaging system

We've had HelloShift going into our second year, and continue to be very happy with it. We have it set up that guests receive a welcome text on the day of arrival, and from there, they are encourage to text us if they need anything. Having an app on our phone vital - we tried a different solution at first, but the lack of integration with our cells was a problem (desktop only is not good for us). Price is also very good.

Review on Hotel Tech Report · July 2026 · Read the original

Amazing Product

This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!

Review on Hotel Tech Report · August 2021 · Read the original

Brilliant tool

This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day workings.

Review on Hotel Tech Report · August 2021 · Read the original

It's very user friendly

It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super easy

Review on Hotel Tech Report · August 2021 · Read the original

Extremely efficient!

- Being able to reach guests directly and quickly! - That is integrates with our OS nicely! - Automatically stored info!

Review on Hotel Tech Report · August 2021 · Read the original

Easy communication amongst employees/guests

I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.

Review on Hotel Tech Report · August 2021 · Read the original

Great Service For Hotel Staff

I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.

Review on Hotel Tech Report · August 2021 · Read the original

All inclusive web app

Personable- there is always someone there to answer the questions or solve problems in a rather quick time frame. * Reliable- makes communicating with staff as well as customers an ease and the notification allows that we never miss a chat. *Accessibility- being a web service we are not limited by where we can access the app. nor are we limited by what we can do. from communicating over web to communicating via SMS. one feature that is great is the fact that we can send files for customers and co workers.

Review on Hotel Tech Report · August 2021 · Read the original

Easy to navigate and be Efficient

Hello shift is very simple and straightforward it's easy to navigate due to the simple layout. I never experience any issues it's a great tool to keep us updated as a team.

Review on Hotel Tech Report · August 2021 · Read the original

Love it

Great cross-shift communicator - private messages and tasks very useful - app well designed - Very user friendly and a lot of the tools help out, even if not used every single day. -I love the reviews being posted on there!

Review on Hotel Tech Report · August 2021 · Read the original

It is an ok system

Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.

Review on Hotel Tech Report · August 2021 · Read the original

Easy to use and pretty dependable for all departments!

Ease of set up and if you have a dependable wifi network, it works great. Also, being able to use on phones is great because with youth, they love to use their phones :)

Review on Hotel Tech Report · August 2021 · Read the original

Fast Communication Service-

Minimize face to face contact with guest and staff -Quick way to send & receive messages -It can be downloaded to my phone as an App so I can monitor/ respond when necessary.

Review on Hotel Tech Report · August 2021 · Read the original

Very Helpful with communication

I like HelloShift because it: 1. Allows us to quickly interact with staff in house but, 2. allows us to communicate with guests directly before they arrive

Review on Hotel Tech Report · August 2021 · Read the original

Helloshift staff

Everyone is informed and can respond or complete the task once it's sent and I like that you can direct it to an individual

Review on Hotel Tech Report · August 2021 · Read the original

Great hotel support

Its easy to use and easy to communicate, well done on creating this app. Couldnt do without it.amazing platform. Kudos

Review on Hotel Tech Report · August 2021 · Read the original

HelloShift Is The Way To Go!

This is a great tool for hotels. The communication is second to none. As a manager I get alerts on my phone, there is also an app you can check which is easy to use. Guest messaging is also very helpful for guests request and other inquiries. I have worked with other systems throughout my 14 year career and HelloShift is most certainly above the rest. If you do not have it yet make sure to get it as it will help better you hotel and staffs' communication.

Review on Hotel Tech Report · August 2021 · Read the original

Easy system

Being able to see who is on the schedule and if anyone is approaching overtime. Being able to request shifts

Review on Hotel Tech Report · August 2021 · Read the original

Excellent Software

This software makes it very simple to pass on information daily. This software improves communication between the staff & housekeeping staff. It also makes passing information from shift to shift super simple.

Review on Hotel Tech Report · August 2021 · Read the original

I work at the vendue I enjoy using the HelloShift app

Easy to keep up with guest request getting them what they need in a timely manner seeing a smile on their faces

Review on Hotel Tech Report · August 2021 · Read the original

Loving it.

Communication has been a weakness for us, Hello Shift is turning it into a strength. We have only been using it for less than a week, and It has been revolutionary. My staff has become believers and they love finding new ways to use it. Things have been running a lot smoother sense we implemented it. Cant wait to see where we are a year from now.

Review on Hotel Tech Report · August 2021 · Read the original

Communication Is Key!!

Helloshift is a great feature to have in the work place allowing instant communication with each other and helps complete daily task.

Review on Hotel Tech Report · August 2021 · Read the original

Review for HelloShift

I definitely like the layout of the webpage, it makes my job a lot easier with the wiki page built into the system. I love the modern appeal of the site as well, being able to message guests personalizes the stay and makes them feel more welcome and at home. The site allows me to navigate the inventory of the hotel which makes it easier to keep track of things as well as adding new inventory.

Review on Hotel Tech Report · August 2021 · Read the original

It's very easy to use

self-explanatory , very convenient for what we use it for. I like how we can keep in contact with guests

Review on Hotel Tech Report · August 2021 · Read the original

Great communication with other staff and workers

Lets everybody know what has happened during a guest stay. While in house or of any concerns that needs to be addressed

Review on Hotel Tech Report · August 2021 · Read the original

Hello shift for Hospitality

I like that we can text to the guest. When I call a guest and their voicemail is full a quick message to the guest is very convenient.

Review on Hotel Tech Report · August 2021 · Read the original

Nothing is easy

Its easy to note issues with rooms and requests such as housekeeping. love how all employees have there own account to use.

Review on Hotel Tech Report · July 2021 · Read the original

Love that I can message with guests and housekeepers in the same app!

Our guests appreciate the contact free way of using guest messaging. Our staff are all on the same page, using the app. We do not have to chase housekeepers on different floors for each room cleaning change. We feel we are a much more efficient team than we were before adopting HelloShift.

Review on Hotel Tech Report · July 2021 · Read the original

Hotel Front Desk

We love using helloshift for our everyday routines here at a major hotel. When guests need anything or there are any maintenance issues, just 1 post on helloshift and all the issues are resolved. No more using walkie talkies or trying to hunt down employees, now just make a post and assign it the correct department!

Review on Hotel Tech Report · July 2021 · Read the original

Intuitive and Effective

Helloshift is an excellent tool at helping staff coordinate various tasks that need to be done. It helps you organize your departments to ensure details are not lost in crossover. It also is effective at cross department coordination that eliminates the need for tedious and time consuming meetings. It's checklist feature is also extremely helpful for staff to stay organized by using the '@', you can tag different team members and entire departments! For more sensitive issues, the private channels are also very nice, especially if the topic is important and not time sensitive (for team members who are not there). The integrated text messaging, task maker, and review links are all extremely effective and user friendly features and help this product standout amongst other competitors. The service is clean and has tech support if you ever do have a question about functionality.

Review on Hotel Tech Report · July 2021 · Read the original

Simply service

We use this platform for guests who are staying with us as well as potential guests over the web. I really like this service because it is a comfortable way to communicate with the guests who are currently staying with us so we can fulfill their needs and allows us to offer a contactless check-out. It also allows people to ask us specific quests by simply texting us and we don't have to answer the phone for those easy questions. Hello shift uses a nice bell to notify us when there is a new message and when a message has been answered.

Review on Hotel Tech Report · July 2021 · Read the original

Hello makes your daily tasks EASYYYY

Hello shift is an easy way to do your daily task and pass shift notes to each staff member. I look that we CAN CONTACT GUEST ON A PERSONAL LEVEL THEY LOVE IT.

Review on Hotel Tech Report · July 2021 · Read the original

We have used HelloShift for a number of years now and it works flawlessly

We have used HelloShift for a number of years now and it works flawlessly across several platforms and devices. It is easy to install on a smartphone and the portability is awesome. Our employees stay informed and responses are immediate. This software has eliminated our prior communication issues. We are now trying the 'text a guest' application and it is well received by our guests and has prevented problems down the line.

Review on Hotel Tech Report · July 2021 · Read the original

Communication at the next level

I like that you can tag people and marked items as read. I think that is a neat feature. The website allows for great communication to happen between all shifts and management. No spiral notebooks needed all the notes you can get can be put into helloshift. With this website every shift is able to have a smooth shift transition. To me personally that is a big deal. I have had to deal with spiral notebooks in the past and using messaging apps to communicate with staff members. However, when you use a spiral notebook, you only have access to your notes when you are at work. If you use a messaging app you are constantly being blown up with messages during your evenings off or even on off days / vacation days. With HelloShift that is no longer an issue. I can access HelloShift whenever it is convenient to me. I personally like to read all my notes in the morning before I get to work with a cup of coffee, but I also do not want to be bothered during my days off or when I am on vacation. HelloShift makes it convenient to stay in touch when it is convenient to you. That to me is a huge thumbs up! HelloShift can allow people to have a life away from work while also staying updated when it is convenient for them. It can not get much better than that in my experience I really like what HelloShift has to offer and I am confident that it can met any hotels/companies needs. I would recommend HelloShift to everyone.

Review on Hotel Tech Report · July 2021 · Read the original

HelloShift Review!

it's very easy & fast to use! - It can be used by many departments like housekeeping, front desk, maintenance, etc. - I like how you can message the guests for anything if you want to let them know about their room being ready, if they left any items in their room, parking, check in & check out time. - This makes communication easy with others, if something is wrong, we can add a note for them to see. - This software doesn't have that many glitches which is great! - It saved all of our information even from years ago. This reminds me of Facebook.

Review on Hotel Tech Report · July 2021 · Read the original

A simple, easy to use software that feels like a social media platform

I am able to assign tasks to my staff whether it be, front desk notes for the shift change or a maintenance emergency that needs to be resolved right way. I also enjoy the direct messaging feature so staff and management can be on the same page for guest service and relations. HelloShift keeps everything streamlined.

Review on Hotel Tech Report · July 2021 · Read the original

HelloShift is a life Saver

I can communicate with anyone on staff instantly and efferently. Also used a a paper trail to keep track of discrepancies or learning moments.

Review on Hotel Tech Report · July 2021 · Read the original

Overall Great!

The team to guest text interface is awesome. Tasks and tickets are easily organized via tags. Reports flow nicely. Team members pick up the system well.

Review on Hotel Tech Report · July 2021 · Read the original

Love This Program

I love how easy it is to customize everything down to the smallest details. Whenever an issue arises I am able to message them and get an immediate response and normally they fix my problem within minutes. We use Helloshift for everything we do on our property. We have checklist for our front desk to follow during their shifts and ones for the whole team to follow for the week. We store any information that the front desk might need in the 'wiki' on Helloshift so they have access to the needed info at any time. We also use this program as an end of shift information pass down. We just post on the main feed what happened on our shift and any important info they might need and then all the other shifts are able to stay up to date on all of the happenings.

Review on Hotel Tech Report · July 2021 · Read the original

Easy to convey messages

Solve guest complaints Deliver information fast among team members in various departments It's also gives feedback about guests reviews on TripAdvisor It's conveys private messages as well You can also get notify when a member or team drop a task or comment. Hello shift has an app with is awesome, the mobile app works with your phones or apple watches, which is awesome, you can be anywhere and get notify about the situation of things happening in the hotel, because of this nice features management can view all and sundry from home even on their days off, in a way it helps to micro manage Yh hotel

Review on Hotel Tech Report · July 2021 · Read the original

Great Assistance

Ease of communicating with guests Reduced check-in time Reduced frequent visiting or calls to guest's rooms Record keeping on reported issues by other department

Review on Hotel Tech Report · July 2021 · Read the original

We have raised our problem solving in our guest scores by 50% in 2019

We have raised our problem solving in our guest scores by 50% in 2019. Our guests love the messaging feature. We also log all guest calls for tracking purposes.

Review on Hotel Tech Report · July 2021 · Read the original

Amazing communication program for Hotel staff

-It is a great way to keep in contact with other employees about room issue. We have a hotel with 171 rooms so its great to be able to reach the staff so quickly and be able to communicate with them. -Its very helpful to be able to quickly look back at a guest issue and make sure that it has been addressed or not. If it has not been addressed i love that we can put an alert on the post to let them know its overdue.

Review on Hotel Tech Report · July 2021 · Read the original

HelloShift Improved Our Guest Services.

The design of the wall makes the interface easy to use and to teach to our staff. The links are intuitive. The ability to store documents is a plus. If you want to step up your ability to easily communicate with both staff and guests, HelloShift is the best tool to do this on the market. I have been a hotelier for 40 years and HelloShift transformed the way I do business. It has become an essential component for me to be able operate seamlessly and efficiently in all areas of my establishment which ultimately improves my bottom line.

Review on Hotel Tech Report · July 2021 · Read the original

Post a task and give followup in the same site

What I like at the most is you can post a task and you can give a follow up in the same site.

Review on Hotel Tech Report · December 2019 · Read the original

Saves a great deal of valuable time

The seamless integration between Hello-shift and our PMS system saves a great deal of valuable time by allowing us to broadcast text messages to an entire group of arrivals or departures with ease.

Review on Hotel Tech Report · December 2019 · Read the original

Upscale City Center New Zealand Hotel Review of HelloShift

It's an awesome one to contact everyone if they aren't around! - Its easy to be able to remind people to do things when they need to be done.

Review on Hotel Tech Report · December 2019 · Read the original

Upscale Washington Hotel Review of HelloShift

receiving tasks and property updates while away from property. the ease of setting tasks and dead lines for others as they arise without more paperwork.

Review on Hotel Tech Report · December 2019 · Read the original

Front Desk Supervisor Review of HelloShift

The refresh option & quickness of response. It is nice to be able to 'instant message' guests.

Review on Hotel Tech Report · December 2019 · Read the original

Easy communication platform for staff

* Easy communication platform for staff to use * Unlike log books or radios, there is a historical record of the communication * Easy access from multiple sources

Review on Hotel Tech Report · December 2019 · Read the original

Newport Boutique Hotel Night Audit/Front Desk Review of HelloShift

see an increase in communication flow between the different departments of the Hotel

Review on Hotel Tech Report · December 2019 · Read the original

Guest Engagement Feature is Great! (review updated)

Our guests are impressed by the guest engagement feature and pre-arrival text to notify us for any special requests. Streamlines communication not only internally but with guests as well. (updated review) Review on 1/17/2018: HelloShift has allowed us to streamline and add accountability around our communication. The built in sales CRM ensures the sales department stays connected as well and no business falls through the cracks. Ultimately we've found we are responding to guest requests faster and more accurately, resulting in improved reputation.

Review on Hotel Tech Report · December 2019 · Read the original

It is just all around a wonderful program to use. Helloshift is very easy a

It is just all around a wonderful program to use. Helloshift is very easy and understandable. I have been using it for about a month

Review on Hotel Tech Report · December 2019 · Read the original

Hello shift has brought a big improvement to out customer service skills he

Hello shift has brought a big improvement to out customer service skills here at the hotel, t he text messaging app is great, and guest are loving it!

Review on Hotel Tech Report · December 2019 · Read the original

HelloShift has allowed our hotel to communicate more effectively!

HelloShift has allowed our hotel to communicate more effectively! The convenience of being able to communicate with guests, and resolve guest issues so quickly.

Review on Hotel Tech Report · December 2019 · Read the original

Great communication platform

-user friendly -great communication platform -when you have questions, customer service staff is friendly and wonderful.

Review on Hotel Tech Report · December 2019 · Read the original

Great Platform for Hotels

HelloShift allows are staff to communicate with one another across several departments and when working in different areas of the hotel. This open line of communication has created a more efficient work environment.

Review on Hotel Tech Report · December 2019 · Read the original

Very easy to communicate between departments

Very easy to communicate between departments -Love how easy it is to understand helloshift -Super user friendly -Very convenient

Review on Hotel Tech Report · December 2019 · Read the original

Immediate communication between departments and inter

-It allows for effortless and immediate communication between departments and inter departmentally. - Due to its' modern design, training to use the product is usually easy and does not require much time.

Review on Hotel Tech Report · December 2019 · Read the original

Best communications software in the hotel industry

This product is easy to learn and use. There is a vast improvement in communication between our departments. The use of assigning tasks to entire departments sets this software apart from others in the industry.

Review on Hotel Tech Report · December 2019 · Read the original

Great communication and problem resolution tool (updated review)

Quick, live communication to help managers and staff stay connected when they are not on property. Great tool for problem resolution with guests or for guests to communicate requests while at work. (updated review) (Initial review 1/17/2018) Very responsive to your specific needs. No software is perfect, but being able to get in touch with the developers to help with hotel specific issues is great.

Review on Hotel Tech Report · December 2019 · Read the original

I am still learning the system

If I enter the information and shedule follow up calls it really helps me to stay on top.

Review on Hotel Tech Report · December 2019 · Read the original

Rave reviews for Helloshift

Being able to communicate effectively and efficiently with my coworkers in real time. This is great when we have to convey messages between departments when a Guest has a request or issue and are not able to leave our stations or locate one another.

Review on Hotel Tech Report · December 2019 · Read the original

I love it!

I love it! -Super easy to use, and a tool of communication to both our guests and fellow employees. -Solves guest requests and questions very fast.

Review on Hotel Tech Report · December 2019 · Read the original

I have been using helloshift for more than a year now at my job. What I lik

I have been using helloshift for more than a year now at my job. What I like about this site is that, it is so much easier to communicate to our guest's requests and questions by texting them. I also love that all our hotel department have access to it and we can easily reach out to one another especially on a busy season without leaving the desk or looking for them somewhere. You can also use helloshift either on your phone or computer which is so convenient.

Review on Hotel Tech Report · December 2019 · Read the original

Front Desk POV

I enjoy that we get to have one on one communication with our guests and coworkers. It makes it so convenient to be able to have that direct line of communication.

Review on Hotel Tech Report · December 2019 · Read the original

Valuable time saver!

It is great to be able to text with our guest, it really saves time. I also love that we can communicate with the office/front desk staff without having to leave post it notes everywhere. I love the feeling of checking off all of the daily to-do list boxes and knowing I've done everything I needed to for the day. I want a personal/family version of HelloShift!!

Review on Hotel Tech Report · December 2019 · Read the original

Great communication tool for Hotel Staff and guests! User friendly!

Great communication tool for Hotel Staff and guests! User friendly! The incoming notification is good. Here are a few of the plus's :) - You can text in house guests events and or updated information about the hotel i.e. brunch, rooftop drink specials... - Snip bits are great this saves on response time to reoccurring questions that guest have.

Review on Hotel Tech Report · December 2019 · Read the original

HelloShift is incredibly easy to use

It makes communication with other departments in the hotel easy. As a front desk employee, I can quietly communicate with maintenance or housekeeping without having to talk aloud about an issue in front of guests.

Review on Hotel Tech Report · December 2019 · Read the original

Easy To Respond and send quick notes. I like being able to tag things that

Easy To Respond and send quick notes. I like being able to tag things that auto-populate.

Review on Hotel Tech Report · December 2019 · Read the original

Great communication tool for employees

* Great communication tool for us as employees * Love the option to create tasks and keep track of them

Review on Hotel Tech Report · December 2019 · Read the original

Helloshift review and feedback

The set out of Helloshift is great. Very simple and easy guide with all the information you need to know about Mews.

Review on Hotel Tech Report · December 2019 · Read the original

What I like the most is that I can communicate with the team at anytime by

What I like the most is that I can communicate with the team at anytime by sending a Helloshift message.

Review on Hotel Tech Report · December 2019 · Read the original

Super helpful :)

I like that it has a simple yet effective design making it feel like a social media page. It also helps communication throughout our hotel. I like the social media design to it and it also makes communication easier throughout our hotel

Review on Hotel Tech Report · December 2019 · Read the original

Where has this been all my life?????

We can do live chat with guests! Very handy and personalized tool for our hotel.

Review on Hotel Tech Report · December 2019 · Read the original

Ever-improving based on user input!

The customer service and response time of such is phenomenal, and the product continues to improve with input.

Review on Hotel Tech Report · December 2019 · Read the original

HelloShift helps your hotel eliminate inconsistency and institutionalize operations

The software is extremely easy to use. We like it because we can post schedules, put procedures in the wiki, and put up coming guest requests in the system.

Review on Hotel Tech Report · December 2019 · Read the original

The guest messaging has improved our online reputation tremendously.

We are able to stay in constant communication with our guest. We are able to get ahead of problem and correct them before the guest checks out rather than read about them after the fact. We are able to communicate with more people that might not say something out loud but would on a text message.

Review on Hotel Tech Report · December 2019 · Read the original

I like helloshift because it makes communication with the staff and with our guests at our hotel a breeze

I like helloshift because it makes communication with the staff and with our guests at our hotel a breeze. I love how people can comment back to you and guests tell us their needs and I am easily accessible to any and all of our guests for requests!

Review on Hotel Tech Report · December 2019 · Read the original

Posting for the work staff to all know of something about guests

Posting for the work staff to all know of something about guests or room is very handy. I enjoy the private message function as well, the mark as read buttons are pretty cool as well. I like having the texting option as well, to quickly contact the front desk.

Review on Hotel Tech Report · December 2019 · Read the original

Excellent!

Excellent! The ability to quickly communicate with our guests, as well as our coworkers.

Review on Hotel Tech Report · December 2019 · Read the original

HelloShift is a wonderful communication tool between employees on different

HelloShift is a wonderful communication tool between employees on different shifts. This website makes it possible for information to be passed along very easy and accurately. Every time an employee logs on, they get to see & communicate with other employees about all the information that was left. Highly recommend for any business.

Review on Hotel Tech Report · December 2019 · Read the original

San Francisco Front Desk Agent Review of HelloShift

This is how we maintain communications with any updates or information we need to know about any guest or reservation.

Review on Hotel Tech Report · December 2019 · Read the original

Love HelloShift

Casual conversations with guests providing them efficient service that is effortless!

Review on Hotel Tech Report · December 2019 · Read the original

Helloshift from the front desk perserctive

Hello, I really enjoy that we can easily connect with for simple things. This takes the hassle of them having to come to the front desk or make a call. With Helloshift they are allowed to take the hotel with them on the go.

Review on Hotel Tech Report · December 2019 · Read the original

Keep all staff informed

It's a good tool to keep all of the staff informed of different things that happen at work.

Review on Hotel Tech Report · December 2019 · Read the original

It makes it so easy to connect with our hotel guests

It makes it so easy to connect with our hotel guests before they ever make in onsite. Very personable for businesses to use, love that it customizes the texts with our team members names

Review on Hotel Tech Report · November 2019 · Read the original

This is the best Software to use for communication

This is the best Software to use for communication. It makes communication between departments easy and instant. I believe without HelloShift our communication level would plunge. I have never had an issue like not being able to connect or the site being down. Any company that genuinely cares about excellent customer service could benefit from HelloShift. It is also discreet. Not out in the open like a walkie talkie. No more code browns to Maintenance for everyone to hear. We tried another company and found HelloShift to be the best.

Review on Hotel Tech Report · November 2019 · Read the original

Great tool for communication

Great tool for communication between departments. Similar to our log book however, not everyone sees the book all the time. One central location for everyone to view anything from guest needs to maintenance issues to housekeeping changes

Review on Hotel Tech Report · November 2019 · Read the original

Helloshift is the best communication tool!

-Helloshift just makes communication in every department better, reliable and on spot! -I love how you can set the start/end date in each task to remind the staff and department for accurate and convenient service. -Helloshift is an amazing tool to have in a hotel industry, organization and companies! It values the communication of every person in their field.

Review on Hotel Tech Report · November 2019 · Read the original

Exceeds our needs and comes with great customer support

It replaces our need for radios and makes communication across all departments easier and more efficient. The support staff is amazing at HelloShift, they will help find solutions for your specific property. Great customer service!!!

Review on Hotel Tech Report · November 2019 · Read the original

I like the real-time chatting availability, being able to communicate with

I like the real-time chatting availability, being able to communicate with guests in real-time

Review on Hotel Tech Report · November 2019 · Read the original

Economy Branded Hotel Housekeeping Manager Review of HelloShift

It makes it easier to communicate with different departments when working opposite shifts. It also makes it easy to ensure that tasks get done in a timely manner.

Review on Hotel Tech Report · November 2019 · Read the original

Loving it. Will continue using for a long time.

I am a GM at one of the Wyndham properties, my staff and I use Helloshift now for a couple years. I have had no problem with it since we downloaded it in our phones or computers. I give it a 5 star due to HelloShift being so reliable anywhere you are, home, work, or away from home and how fast it sends the updates. I am really happy with it. Thank you and hope to have it for a really long time.

Review on Hotel Tech Report · November 2019 · Read the original

A great way to communicate

Easy to use ....works anywhere ....Great way to communicate with hotel guests through our website....we love the wiki for posting schedules and employee forums. Usage: Daily Customer for: 3+ years Advice to others: Give it a try it's the right price and it works great

Review on Hotel Tech Report · November 2019 · Read the original

Amazing Staff, I wish we could hire them as part of our team to develop all softwares that we need!

HelloShift software by itself is an amazing software that truly helps us be more efficient and effective as a team (while having fun) and is bar to none to provide guest/staff interaction. But, on top of all that what makes HelloShift Team so incredible is their ability to listen, customize, and implement new features exactly how we envisioned! Usage: Weekly Customer Since: 2015

Review on Hotel Tech Report · November 2019 · Read the original

Efficient Communication Aid: Makes communication so quick and efficient between departments

This software makes communication so quick and efficient between departments. The ability to leave a detailed message to anyone on property is a much needed tool and the format is much easier than email for quick messages.

Review on Hotel Tech Report · November 2019 · Read the original

With HelloShift, Staff Communication is Easy as a Key Stroke!

Hello Shift gives me an easy resource to communication a message to my staff, staff departments and guests by a simply text. It allows everyone to receive one accurate message, keeping everyone on the 'same page' and in the know at all times.

Review on Hotel Tech Report · November 2019 · Read the original

HelloShift has been a great tool for our hotel group. We have seen significant improvements in communication with our guests specifically, which is critical in Hospitality!

They give us the support and conceptual input to both leverage the software's capabilities and to use it in creative ways that help drive our prime metrics.

Review on Hotel Tech Report · November 2019 · Read the original

Perfect communication hub for hotel front desk department!!!

Great communication hub for our Front Desk Dept. at the hotel. Easy to use, very efficient and and task section is very helpful as well.

Review on Hotel Tech Report · November 2019 · Read the original

HelloShift is a great software that continues to impress

It is a fantastic Software that is easy to use and great at communicating with our staff regarding guest issues, needs, and complaints. I have been using this product for 2 years and definitely enjoy it's ease of use and ability to tag other team members so they can be updated on what is going on in the hotel while they are away. i also like that you can note sales opportunities.

Review on Hotel Tech Report · November 2019 · Read the original

Essential for communication in all departments

Essential for communication in all departments. Also great for keeping track of guest lost and found items.

Review on Hotel Tech Report · November 2019 · Read the original

Great communication tool for all our hotel staff.

This has been a great communication tool for all our hotel staff. It has allowed us to help more affectively run our property.

Review on Hotel Tech Report · November 2019 · Read the original

Wonderful real-time interaction with staff and guests when management is no

Wonderful real-time interaction with staff and guests when management is not on property. We are able to get an issue resolved quickly and make the guests happier. We have rolled this out with all of our properties and every one is THRILLED at how easy Helloshift is to use and be able to relay information quickly to maintenance and housekeeping

Review on Hotel Tech Report · November 2019 · Read the original

Keeps everyone on the same page

- Keeps everyone on the same page - Great way to set reminders for tasks that need to be done weekly or monthly (I wish I had this for my home)

Review on Hotel Tech Report · November 2019 · Read the original

I like most is that we can chat with guest. I enjoy the fast communication.

I like most is that we can chat with guest. I enjoy the fast communication.

Review on Hotel Tech Report · November 2019 · Read the original

Tool of communication!

Helps me communicating with other departments, and helps me being aware of problems to encounter on my shift.

Review on Hotel Tech Report · November 2019 · Read the original

Assign tasks to certain departments

The benefits that i like about using hello shift is the communication with staff and managers - we can keep track of incoming packages for guest and see when they have been picked up by the guest - We can make Hash tags that pertain to certain departments _ we can assign task to certain departments as well.

Review on Hotel Tech Report · November 2019 · Read the original

What better way?

It enables the departments to have access to one another at will. This creates efficiency, and provides a viable and referable method of communication.

Review on Hotel Tech Report · November 2019 · Read the original

Satisfied Hotel Manager

Having staff working in all areas of the hotel HELLO SHIFT has stopped the running down to locate staff. We can report problems in real time and get them fixed immediately. I appreciate the instant response in communication. ____ Prior review left by user: * I am the hotel Manager so I get real time updates on everything, this is awesome when I can instantly direct the staff on how to handle issues at the time *Utilizing different tabs, so easy to stay on top of up coming things and passing on important info to the team all at one time

Review on Hotel Tech Report · November 2019 · Read the original

Los Angeles Limited Service Hotel Review of HelloShift (review updated)

- Hashtags make it easier for people to find certain posts - Like how it's easy to use Review updated 12/19/18: Helloshift is a great tool to communicate important things to the rest of our front desk team. (Review updated Initial Review 1/30/18: HelloShift hashtag option is great for easy search Easy to look for stuff. Very convenient for a lot of things. I like the hashtag options and the option to tag people.

Review on Hotel Tech Report · November 2019 · Read the original

Review by Front Desk at Branded Property

- Helps keep different departments more 'on the same page' - Being able to use the '@' and '#' symbols to tag certain rooms, departments, or people.

Review on Hotel Tech Report · November 2019 · Read the original

Great Application!

I really enjoy being able to have consistent communication with all departments, it allows for a smooth operation of all departments!

Review on Hotel Tech Report · November 2019 · Read the original

I like the communication that all staff can have through this website.

I like the communication that all staff can have through this website. It allows me to be able to be reached without having to run to the other end of the property to talk to someone.

Review on Hotel Tech Report · November 2019 · Read the original

Very easy to get things communicated and coordinated throughout the hotel!

Very easy to get things communicated and coordinated throughout the hotel!

Review on Hotel Tech Report · November 2019 · Read the original

HelloShift: communicate with all departments

I like HelloShift because working in the hotel industry, we get to communicate with all departments such as housekeeping, maintenance, etc. with such ease and efficiency.

Review on Hotel Tech Report · November 2019 · Read the original

HelloShift keeps everyone on the same page, with the same message and in the know at all times!

HelloShift keeps everyone on the same page, with the same message and in the know at all times!

Review on Hotel Tech Report · November 2019 · Read the original

This is a very convenient way to communicate with guests!

This is a very convenient way to communicate with guests! It also helps guests communicate with the guest services team as well.

Review on Hotel Tech Report · July 2019 · Read the original

Very enjoyable and convenient to use with a few functionality updates

* I enjoy the convenience of being able to communicate with upcoming, arriving and departing guests. It makes the entire experience very personal and allows me to anticipate the needs of a specific guest based on how they interact with me.

Review on Hotel Tech Report · July 2019 · Read the original

So efficient and highly recommended!

This hospitality tool is one of the best functioning and most efficient I have ever come across. Great service from HelloShift professionals. I also appreciate how it is updated and has many wonderful features.

Review on Hotel Tech Report · July 2019 · Read the original

Texting guests and keeping all departments informed = A++

Response times to questions/concerns and for help is most important. Hello Shift support is quick, efficient and they are involved. Being able to 'text' msg our guests prior/during/after their stay is the next big thing... their system allows us to keep up & keep in touch with our guests.

Review on Hotel Tech Report · December 2018 · Read the original

Easy to communicate, and easy to use too

easy to communicate, and easy to use too. And tagging function is very helpful, especially for houseman and maintenance to keep on track their work

Review on Hotel Tech Report · December 2018 · Read the original

Makes working with team members very simple

Very easy to use and makes working with team members very simple. I also like the way tasks can be completed.

Review on Hotel Tech Report · December 2018 · Read the original

I like the ease of use when checking in on my daily tasks and repair notice

I like the ease of use when checking in on my daily tasks and repair notices I get throughout my day. Has been a very helpful tool.

Review on Hotel Tech Report · December 2018 · Read the original

HelloShift is very user friendly.

HelloShift is very user friendly. Its easy and fast to respond to our guests. We can easily serve give better service to our guests.

Review on Hotel Tech Report · December 2018 · Read the original

Communicate with team members anytime

I am able to communicate with my team members through Helloshift at any time of the day.

Review on Hotel Tech Report · December 2018 · Read the original

Communicate with guests via text

- Being able to communicate with guest via text - Simple to use - Task section is a must for us. Helps us stay organized and good for reminders.

Review on Hotel Tech Report · December 2018 · Read the original

Its very easy to use and very convenient, its perfect

The most interesting thing about hello shift is that you can communicate with all the staffs and let them know whats going on in hotel even tho they are at home.

Review on Hotel Tech Report · December 2018 · Read the original

Effective tool for communicating among co-workers

It is a very simple yet effective tool for communicating among co-workers without having to use my own cell phone's text messaging. Helpful!

Review on Hotel Tech Report · December 2018 · Read the original

Extremely user friendly and cuts down the need to have a radio

It is extremely user friendly It has cut down the need to have a radio I like the reporting functionality

Review on Hotel Tech Report · December 2018 · Read the original

HelloShifts Lending Hand

I enjoy that I'm able to communicate with the guests as well as my coworkers to improve everybody's experience.

Review on Hotel Tech Report · December 2018 · Read the original

Ease of Use

Ease of Use. Organization, the Hashtags, the notifications, the refresh rate

Review on Hotel Tech Report · December 2018 · Read the original

We love helloshift!

Our staff loves helloshift! It provides instant communication between staff members and the reporting function allows management to see reoccurring issues quickly.

Review on Hotel Tech Report · December 2018 · Read the original

AWESOME communication tool for any size hotel!

Since it's initial introduction at my property, we have been able to collectively solve guest issues and communicate better among all departments. Their platform allows for ease of operation, and looks similar to that of Facebook, so makes it more fun for my associates to navigate. You can use the # symbol to track redundancies, tag team members, and quickly put to rest any issues to avoid any future guest incidents. My team loves it, I love it, and plan on continuing to use this tool for some time as IT WORKS!

Review on Hotel Tech Report · December 2018 · Read the original

Hold employees accountable by tracking what happening

Being able to hold employees accountable for completing tasks, Tracking whats happening at the hotel.

Review on Hotel Tech Report · December 2018 · Read the original

Communicate with co-workers without guests hearing (review updated 12/21/18) Original review 5/10/18: What an amazing communication tool. I had only used an IHG brand app which was really difficult to use, we switched to HelloShift 2 years ago - such an improvement.

I love that this chat is real time. It is wonderful to be able to communicate with co-workers without the guest hearing what you are communicating. Like CODE Brown ; ) (review updated 12/21/18) Original review 5/10/18: It easy to use. It is always dependable.The price is also affordable.I would recommend it to any business that communication is key to success.

Review on Hotel Tech Report · December 2018 · Read the original

See live the actions needed by everyone

i like the fact that you see live the actions needed by everyone. Also the fact where you can create sub tasks to be completed as you finish each one

Review on Hotel Tech Report · December 2018 · Read the original

Helps everyone communicate

I like that it helps everyone communicate. Its also easy to find task that need to be done.

Review on Hotel Tech Report · December 2018 · Read the original

HelloShift is a great communication tool

HelloShift is a great communication tool. I feel that it is very effective in the workplace and makes it easy for our team members to navigate through. It keeps everyone in the loop and management can have access 24 hours of the day.

Review on Hotel Tech Report · December 2018 · Read the original

I love Helloshift and it's an easy way to collect the information.

* Maintains the information from our guests * Day to day pass long from Front Desk * Communication with our guests before their arrival, during and after their stay.

Review on Hotel Tech Report · December 2018 · Read the original

Has Greatly Improved our Property's Communication

- Makes communication SO easy, even between languages - Love the ease of knowing when a task is complete. - Love that there are no ads/extra unnecessary stuff (Review Updated 12/21/18) Original Review 1/23/18: A skeptic turned superfan! I was a total skeptic and Redbook lover going into it, but having used HelloShift for over a year, I am truly converted. In fact, I have just moved to another property and miss it so much it is first on my list to implement! - Being able to instantly follow up on completed tasks - Being able to be in touch anywhere, at anytime - Organization and no messy books filled with confusing handwriting!

Review on Hotel Tech Report · December 2018 · Read the original

Really helps with communication

Really helps with communication and work order completion time for maintenance.

Review on Hotel Tech Report · December 2018 · Read the original

It's the new Redbook!

It's super easy to use. I can leave notes and communicate with my team about important tasks even when we work opposite shifts. We also use it like a bulletin board for anything new we should know.

Review on Hotel Tech Report · December 2018 · Read the original

Great tool to enhance the guest experience!

HelloShift has made it easier for our team to communicate with each other and focus on the guest experience. The guest engagement tools are easy to learn and utilize, and we've had a lot of positive comments from guest on how it has improved their lodging experience.

Review on Hotel Tech Report · December 2018 · Read the original

- Using HelloShift makes it easier to communicate with via text

- Using HelloShift makes it easier to communicate with via text (i.e. letting them know if when their room is ready). Also, with today's technology, it is a great tool for guests to communicate with us! - HelloShift is very easy to use, and it ensures that we get tasks done and that other staff members know what is going on. - I have the mobile app, so if I forget anything on the pass-on, I can always add on HelloShift! (Review updated 12/19/18) Original Review 1/16/18: I like how with HelloShift everything is right in front of you, and it is easy to search for history. HelloShift is very easy to use! With today's social media craze, it is very similar -- so it was quick to learn. I like how everything is right in front of you, and it is easy to search for history.

Review on Hotel Tech Report · December 2018 · Read the original

Easy communication with Hotel Staff

Easy communication with Hotel Staff Provide team with important Sales Group

Review on Hotel Tech Report · December 2018 · Read the original

Efficient way for staffs to communicate

Front page layout is good Efficient way for staffs to communicate in my opnion

Review on Hotel Tech Report · December 2018 · Read the original

We are able to establish a personalized relation with guest with guests

-We are able to establish a personalized relation with guest with guest chat -Organize our day with Tasks, Checklist and uploading PDFs -communicate with all departments, track tasks/notes and hold departments accountable.

Review on Hotel Tech Report · December 2018 · Read the original

It is easy for everyone to use!

It is easy for everyone to use! Even the older team members got the hang of it!

Review on Hotel Tech Report · December 2018 · Read the original

Switched our hotels from a competitor to HelloShift and have been very happy!

It is very easy and simple to use for both staff and guests. We switched all of our hotels from a competitor to HelloShift and have been very happy!

Review on Hotel Tech Report · December 2018 · Read the original

LOVE THIS PRODUCT!

LOVE THIS PRODUCT! HelloShift has been an amazing tool for our guest service agents to specialize the guest experience before arrival. Guest complaints come directly to the agents while the guest is still on property creating a wonderful guest recovery opportunity. Not to mention the communication across the property has significantly improved. Maintenance and housekeeping concerns are addressed in a much more timely manner due to the improved communication!

Review on Hotel Tech Report · December 2018 · Read the original

HelloShift has helped us tremendously with team member and guest engagement

This has helped us tremendously with team member engagement, guest engagement, and satisfaction! It is an invaluable tool and I cannot imagine any property without it!

Review on Hotel Tech Report · December 2018 · Read the original

Makes work so much easier!

-It is very user friendly! It allows you to easily navigate through different pages to see tasks, respond to guest, make notes and etc. -Guest request are a breeze with helloshift! Anything they need or want, comments or notes can be read by staff prior to their arrival.

Review on Hotel Tech Report · December 2018 · Read the original

HelloShift hotel staff app is user friendly and customizable to our hotel's needs

Works on variety of devices. User friendly, there is no complicated functions. It is customizable to our hotel's needs.

Review on Hotel Tech Report · June 2018 · Read the original

Easy to maneuver around the HelloShift app

HelloShift is user friendly and easy to maneuver around. I like the specific task bar for each department., especially messaging one person directly.

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift is Efficient and Supportive - the team is available for support any time.

Prompt and supportive staff any given time. Quick to fix any concerns or issues. Always looking for ideas to improve their product and make it more user friendly. Receives criticism well.

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift is a convenient and great way to communicate with your colleagues!

It helps me remember what i have to do when i come back to work the next day. It also keeps all of my colleagues updated on whats going on. This software is the best way to communicate with your team members who might be in another department. Customer Since: 2017 Success Metrics: Improved hotel service completion and tracking

Review on Hotel Tech Report · February 2018 · Read the original

It's easy to use and navigate and staff wouldn't be without it...HelloShift makes internal communication easy!

HelloShift provides greater engagement among staff and departments within the hotel environment. Set up was a breeze, it's easy to use and navigate and staff wouldn't be without it! Great service from HelloShift especially with the time difference (we based in New Zealand).

Review on Hotel Tech Report · February 2018 · Read the original

Once your group develops a style of writing on HelloShift, it's very easy to know what's going on at a glance

It's very easy to use and very straight forward. Once your group develops a style of writing on HelloShift, it's very easy to know what's going on at a glance. The tasks list is great and I like that it shows your personal tasks as well. The ability to privately message your colleague turns out to be very useful. Being able to text guests is great and really looks good from the guests' customer service point of view.

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift is The Best Hotel Software

Everyone can read the note easy, all options are easy to manage and it's a friendly user software. Customer Since: 2015

Review on Hotel Tech Report · February 2018 · Read the original

Maintenance Help

Able to find out what is wrong within the property in a matter of minutes after the guest has put in the request. Success Story: One time we had a major water issue in our hotel and I was able to find out about it within minutes because of HelloShift which enabled me to call a plumber before the issue got out of control. Customer Since: 2016

Review on Hotel Tech Report · February 2018 · Read the original

Good Communication with HelloShift

Good communication for all staff and management. We are able to all talk without having to be on property.

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift is Facebook for Hotels

Ability to communicate effectively with staff and keep aware of what is going on. Being able to use the system through cell phones.

Review on Hotel Tech Report · February 2018 · Read the original

Good Collaboration Between All Team Members with HelloShift

Team members can communicate better and is being recorded so we can always go back and review a certain history of an event when needed.

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift is a Great Communication Tool

It is a communication tool between the staff that I don't see every day. I am able to know what is going on even if I am not here

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift has great customer service and flexible solutions - we've been using them for 2 years

Helloshift's executive team was outstanding to work with coming up solutions that could benefit Sacramento's hotel community.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift, Hello Communication

Being able to stay up to date on maintenance issues without having to ask and/or email co-workers. Having one source for communicating with co-workers.

Review on Hotel Tech Report · January 2018 · Read the original

We love HelloShift for our hotel staff!

HelloShift has eased the communication among the staff and has become our central hub for quick information.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift is a nice operational tool with real potential

The way it pulls the team together. They way we can assign tasks. Finally the way we can search for hashtags. Hello shift is an excellent database we can rely on in terms of incidents, Maintenance issues and even preventive Maintenance and Housekeeping.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift is the best organizational tool we have!

Everyone in our office is notified of important issues without further bogging down our already busy email accounts. I find things can get 'lost' while emailing but it's easy to search and find archived information in HelloShift. HelloShift is really easy to implement. It's priced well and our entire team loves it!

Review on Hotel Tech Report · January 2018 · Read the original

Great to communicate with employees that is easily accessible to all

We have been looking for a system that would allow us to communicate in the office but also keep a record for everyone in the office to be able to reference. Helloshift works great for us.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift is a great tool to easily and efficiently communicate between staff without having to be present

It is very easy to communicate between staff without having to be present. It is very easy and accommodating to use, which is great because it is very time efficient.

Review on Hotel Tech Report · January 2018 · Read the original

Easy to use. Staff members are able to communicate instantly

We are looking forward to utilizing the text to guest feature when our busy season is here, unique and I feel our guests will enjoy. able to assign tasks and track trends, make action plans. Our hotels' employees had an easy time learning the functionality too.

Review on Hotel Tech Report · January 2018 · Read the original

Ensuring things get done is paramount and HelloShift makes that possible!

Makes getting information from other front desk agents much easier. Being able to pass along a note to everyone and have them follow up and mark it done is excellent! Ensuring things get done is paramount and HelloShift makes that possible!

Review on Hotel Tech Report · January 2018 · Read the original

Great product for the price

We use Helloshift for most of our back of the house functions and seems to be good.

Review on Hotel Tech Report · January 2018 · Read the original

Great tool

Helloshift is so easy to use, it makes rolling it out to new hotels seamless especially with the support provided by the Helloshift team. We have been using Helloshift for about 3 years and I use it daily. Its the first product of it's kind that I have used for Staff Collaboration. The Helloshift team has great insight into what is needed on property and thinks of improvements even before I am able to realize I need a change. As such, I love the new updates that come out as they are all very useful.

Review on Hotel Tech Report · January 2018 · Read the original

Facebook for work: Helpful tool to communicate with co-workers and respond to one another in a timely manner

This software is helpful with communicating with co-workers that you don't see on a daily basis. I've found it helps us all respond to one another in a timely manner, not sure that this would be possible without the use of this software.

Review on Hotel Tech Report · January 2018 · Read the original

Great addition to our hotels that allows us to communicate immediately but without the intrusion of loud radios

We have found Helloshift to be a great addition to our hotels. It allows us to communicate immediately but without the intrusion of loud radios. It eliminates the need for maintenance tickets and allows us to close the loop on guest requests. Usage: Daily Customer for: 2+ years

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift helps my company track and follow up on leads and that has translated into more revenue!

Its ease of use and the ability to utilize the cell application. Very convenient! I can also use to to communicate my guests expectation to all departments within the hotel. Bottom line...get HelloShift! The collaboration and follow up it can provide will position you ahead of the comp set! Usage: Daily Customer for: 2+ years

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift has great design with few flaws

I like that we can create tasks and check them off once we're done. It really is helpful for our front desk team to be completely informed.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift makes cross-departmental issues easier to navigate.

It makes cross-departmental issues easier to navigate. Communication is much simpler and more efficient. It cuts down on paper waste (manual logs and notes).

Review on Hotel Tech Report · January 2018 · Read the original

I've used HelloShift for 2 years now and it's a great, simple, easy to navigate form of communication.

I used it for 2 years now and it's a great, simple, easy to navigate form of communication. I love how you can add a certain department or tag certain people.

Review on Hotel Tech Report · January 2018 · Read the original

Good value for money, worth investing in, lovely application

The ease at which guest can get their messages and orders across to the front desk , the restaurant, spa, laundry or other departments that's online the Hello Shift, very easy to use, most guests at times request at the desk whether we have it in room or not

Review on Hotel Tech Report · June 2017 · Read the original

Super efficient, super helpful!

Guest love communicating via text message. So simple to use and super efficient! We love using HelloShift at our Hotel! HelloShift also stores all communication with guest which enhances the guest experience!

Review on Hotel Tech Report · August 2021 · Read the original

HelloShift Guest Review

I can communicate and have feedback from guest immediately, that is good and help us to improve service as we aim to guest satisfaction

Review on Hotel Tech Report · August 2021 · Read the original

Almost perfect

Instant communication, no delay in messages. Ability to customize auto responses to save time. Time tracking to know how long a guest has been waiting.

Review on Hotel Tech Report · August 2021 · Read the original

hello shift very good

hello shift is very good. able to communicate through the whole business from desk. will use at every business. yes hello shift is great and should be used everywhere.

Review on Hotel Tech Report · July 2021 · Read the original

Great Service!

- The ability to address guest questions, requests & issues immediately. - Providing a more personalized experience by opening up communication to guests before they arrive - Being able to monitor guest satisfaction during their stay - Ability to gauge employee level of communication and property knowledge

Review on Hotel Tech Report · July 2021 · Read the original

Guest Engagement - the future of hotels!

I like that it allows us to stay proactive in dealing with guests and situations that arise throughout the day. We want to keep the line of communication open between our staff and our guests, and this really helps to do that. Plus, hotels are heading in this direction so it is nice to have the cutting edge technology that will soon be used everywhere!

Review on Hotel Tech Report · July 2021 · Read the original

Helloshift beneficial for guests communication

Helloshift helps us communicate with guests before arriving at the hotel so that we can better prepare for there arrival.

Review on Hotel Tech Report · July 2019 · Read the original

Useful guest messaging and staff communication

Guest messaging in useful. staff communication is also very helpful specially when requesting a task be done

Review on Hotel Tech Report · December 2018 · Read the original

Allows us to improve employee engagement and guests love it!

It makes reaching guests extremely easy. It allows us to track and improve engagement by each employee. It is extremely easy to navigate Guests love it!

Review on Hotel Tech Report · December 2018 · Read the original

Easy communication between departments with HelloShift

Helloshift is easily accessible across all departments. I like how easily it makes to pass on task among different shifts as well.

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift helps us communicate with fellow staff and guests

The software is effective communicating with either guest or employees. I love how it is being user friendly.

Review on Hotel Tech Report · February 2018 · Read the original

Helloshift - User friendly Best Communication Platform for Hotels

Easy to use, very similar to social media. Love being able to filter items, use of hashtags, tags, etc. Success Metrics Increased ability to communicate with all departments and team members. Recommend this product? Yes Customer Since 4 years Other Similar Products Used None

Review on Hotel Tech Report · February 2018 · Read the original

Concierge Review of HelloShift

This is a very reliable source of communication. Even when things are forgotten after the shift i can always go in and add it later. Keeps everybody up to date and on track for the schedules. Downloading the mobile app also is a good way to stay informed about whats going on even after your shift is over. To be able to know what your walking into the next day.

Review on Hotel Tech Report · February 2018 · Read the original

HelloShift is a True Gem. Easy to use, familiar interface and keeps getting better

The familiar interface. It's ease of use. An accessible and friendly team. Always willing to help on what already is a fantastic product.

Review on Hotel Tech Report · February 2018 · Read the original

Helloshift Guest Review for Downtown San Francisco Independent Hotel. I've worked HelloShift for 2 years and they've been a good service provider

I love that I can communicate with my guests worldwide and they don't have to call long distance and get charged for calling to ask questions. Also, this has helped the hotel get more feedback and gives us a way to know what the guests needs to be satisfied throughout their trip.

Review on Hotel Tech Report · February 2018 · Read the original

Best Western (Hello Shift Chat Widget)

It was very easy to migrate into, and the on-boarding experience was simple as well. Took less than a day to get everything up and running, and staff were able to communicate back and forth with very little training. It has allowed our guests to reach someone at the desk without having to pick up the phone and ask the basic questions like if we have a shuttle or if pets are allowed on property. Eliminates the redundancy as well of answering the basic questions with auto responses. Recommend to Others? Yes Customer Since: 2017 Success Metrics: We track guest feedback and scores rather closley and have seen a huge increase in guest satisfaction, especially in working order of things, due to the app and its PM program. Our guests have been very receptive to the widget online as well, with constant communication increased.

Review on Hotel Tech Report · February 2018 · Read the original

Very convenient and well developed integration on an already fabulous platform!

Thorough integration with the helloshift platform, making it easier for the hotel to correspond with its guests Usage: Daily Customer for: 3 days

Review on Hotel Tech Report · January 2018 · Read the original

Great Communication Tool for our 2 Hotels!

We love HelloShift at our 2 San Francisco hotels! Not only are we able to resolve guest requests quickly and efficiently, but we can also text our guests, which they love while exploring our beautiful city! In addition we are using the text system to communicate quickly with our 3 party valet company providing a quicker car return for our guests.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift is great for a multi-property company like ours since it helps us keep a pulse on each hotel

The software is great for a larger company like ours that are spread out to multiple locations we are easily able to stay in touch with everything at each property. The service and support staff are extremely helpful and answer questions quickly,

Review on Hotel Tech Report · January 2018 · Read the original

Definitely recommend HelloShift for small, boutique hotels that want the provide the best service possible by sharing as much information as possible in an organized manner. Well done HelloShift!

The simplicity of the platform which makes it very easy to train new team members on. It's quite intuitive and allows hotel teams to share pretty much everything throughout their shift. Being able to access those posts remotely to 'check-in' on operations is very beneficial.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift is good, sometimes not thorough

This is a great communication tool for our hotel - but sometimes other users cannot see things I post and I can't figure out why. It seems like the support is always available and willing to assist in any way possible.

Review on Hotel Tech Report · January 2018 · Read the original

Exactly what you need to make the guests happy and get great reviews!

Easy to use, easy to train the team on and the guests love it! Every guests that use the HelloShift messaging gives us a nice reviews. Usage: Daily Customer Since: 2015

Review on Hotel Tech Report · January 2018 · Read the original

Great way to Interact with guests. Make sure you have the right clientele for the guest interaction. It may take a little education to the guest on your part to ensure the guests are using it.

The ease of use is great. We have heard great things from our guests in regards to how easy it is to ask for something.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift helps our busy San Francisco hotel communicate quickly, improve guest recovery, guest relations and employee morale.

We are a small boutique hotel in San Francisco averaging 86% OCC in a down year. Because we are very busy, we needed a way to communicate quickly with all our departments whether it was a guest request, maintenance issue, or management announcements. HelloShift performs seamlessly and quickly with our communication needs. We found that HelloShift disseminated this info quickly and efficiently and helped improve guest recovery, guest relations and employee morale. Advice to others: If you are still using the 'Red Book' at the front desk, you are wasting time and no one will read your comments, because it is 'history'. HelloShift is current and one of the great features is that you can go back to a particular date to see historical events after the fact. It will tell you what were the issues, how the issue was handled and by whom, and what the follow up was required (if any). Usage: Daily Customer for: 2+ years

Review on Hotel Tech Report · January 2018 · Read the original

Great! Updated info between departments, chat with guests, can be a little slow at times

- Get updated info from each department so quickly - I really like the search button, its super useful - Option to chat with guests is great!

Review on Hotel Tech Report · January 2018 · Read the original

Amazing product for real time guest communications and request management

I can check the notifications across different devices at the same time. I also receive the notifications right after guests submit their request or communication which enables us to respond quickly.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift provides an awesome service

Easy to communicate between departments. Customer Service is always helpful. The app makes it very efficient.

Review on Hotel Tech Report · January 2018 · Read the original

HelloShift is very efficient

I don't have experience with other similar software so I can't tell you why this one might be better. I only know that it is efficient. If the front desk team is onboard, this tool can be very helpful to follow up on guest's corporate info, future events, etc. To bring in more revenue. Even with just the simplest thing such as in house marketing.

Review on Hotel Tech Report · January 2018 · Read the original

Good but room for improvement!

My favorite part of this system is making tasks for all departments. Easy to keep in touch with guest.

Review on Hotel Tech Report · January 2018 · Read the original