Set Guest Messaging on Auto-Pilot

HelloShift makes it easy for hotels to communicate with guests via text/sms. HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. Guests messages flow into HelloShift’s award-winning interface teams learn quickly and love to use. Artificial intelligence and other useful tools help hotels respond quickly and escalates conversations.

What is Guest Messaging?

Guest messaging allows guests to send and receive messages to hotel staff through text, WhatsApp, email etc. Guests can communicate with the hotel before, during, and after their stay, and can include things like requesting extra amenities or services, asking questions about the hotel or local area, or providing feedback.

Guest Messaging improves communication and efficiency, increases revenue, enhances guest experience, provides better tracking and feedback, and leads to cost savings for the hotel.

Hotel Guest Messaging App

Guest messaging app sends automated, routine messages at helpful points in the Guest Lifecycle.

HelloShift integrates with a growing number of PMS including Opera (On-Premise, Cloud), OnQ, Maestro, Mews, RoomMaster, Little Hotelier, AutoClerk, and more. Contact us if you do not see your PMS among the integrations.


Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"


Send welcome message before arrival and connect guests to the front desk 24/7.
“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”


Catch issues while they are fixable and seize the opportunity to make an OK stay great.
“How would you rate your stay so far on a scale of 1 to 5 stars?”


Identify happy guests who will write a great review.
“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”

Guest Messaging App

Integrated Guest Messaging Solution

Guest and Staff messaging in one place -- your staff can communicate among themselves as well as directly with guests, all in one place. Omnichannel, multi-media guest messaging.
Guest Messaging Solution Automation

Hotel Guest Texting/SMS Automation

Put Guest Messaging on auto-pilot with pre-scheduled routine text messages during Pre-Stay, In-Stay, and Post-Stay.
AI Assistant for Hotel Guest Communication Platform

AI Assistant for Hotel Guest Messaging

Automate guest responses by providing a library of FAQs. And let HelloShift Assistant respond directly based on AI based intent detection.
Hotel Guest Loyalty via their Preferences

Win Hotel Guest Loyalty with Guest Preferences

To reward the loyalty of returning guests, remember their preferences from their previous visits and surprise them. A day prior to the guest arrival, HelloShift automatically creates a task for the Front Desk to take care of the guest preferences.
Hotel Review Dashboard Guest Survey

Hotel Reviews Based on Guest Surveys

Catch unhappy guests and do guest recovery with In-Stay surveys. The poor survey results are automatically escalated to management in real-time. For other results, pick one of the many review strategies for automatic review collection. And increase the chances of guests actually leaving reviews by using the review dashboard that you can customize with your logo, colors, and brand.

“ Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check-in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. ”

Elizabeth Brooke, Owner, The Provincetown Hotel at Gabriel’s

HelloShift is cloud-based and works across web, iOS, & Android apps.

Get HelloShift now.

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