HelloShift uses flexible per-room pricing that scales with your property size. The Starter plan costs $1.25-$1.75 per room per month (depending on annual vs monthly billing) with a $50/month minimum for properties up to 40 rooms. The Pro plan bundles all features at $4-$5.60 per room per month with a $160/month minimum, offering 20% savings compared to buying features separately. You only pay for active rooms in your property. All plans include a 14-day free trial with no credit card required.

Your billing automatically adjusts based on your active room count in the system. If you add or remove rooms mid-billing cycle, you'll see prorated charges or credits on your next invoice. This flexible approach ensures you only pay for what you're actually using.

Your 14-day free trial includes full access to all features in your chosen plan. No credit card is required to start. You can test the system with real guest data and staff, configure integrations with your PMS, customize features for your property, and receive full support from our team. After the trial, choose to continue with a paid plan or cancel with no obligation. The trial gives you complete access to evaluate whether HelloShift is the right fit for your hotel operations.

No. HelloShift has no setup fees, no hidden costs, and no long-term contracts required. The monthly or annual pricing you see is what you pay. Implementation support, training, and ongoing customer support are included in your subscription at no additional charge. The only additional cost is for text or phone usage beyond the generous included amounts in your plan.

Yes, you can change or cancel your plan anytime. When you cancel, your monthly plan will continue until the end of your billing cycle. For pre-paid annual plans, we calculate refunds using the monthly rate and the number of months of service already used. You can also upgrade or downgrade between plans (Starter to Pro or vice versa) at any time, and we'll prorate the charges appropriately.

HelloShift offers both annual and monthly billing options. Annual billing provides approximately 30% savings compared to monthly billing. For example, the Starter plan is $1.25 per room monthly when paid annually, or $1.75 per room when paid monthly. Annual plans are paid upfront for the full year and renew automatically unless cancelled. Monthly plans are billed at the end of each month based on your actual room count and feature usage that month. You can switch between billing frequencies when renewing or upgrading your plan.

Yes. The per-room pricing model naturally provides volume discounts—larger properties benefit from economies of scale. Additionally, the Pro plan offers built-in bundle savings (20% off compared to purchasing features individually). For enterprise properties, management companies, or hotel groups with advanced needs, we offer custom pricing packages. Contact our team to discuss volume pricing for multiple properties or custom requirements that go beyond our standard plans.

Our sign-up process is simple and takes less than 5 minutes. The AI Assistant can be ready to answer calls in as little as 5 minutes. Once you're signed up, we provide a launch kit to help you train your staff. The launch kit includes instructions, videos, and links to our knowledge base. Most properties are fully operational within 1-2 weeks depending on complexity. We are always here to help you and your staff get onboarded smoothly.

Please check our list of integrations. We integrate with most major property management systems (PMS) including Opera, Cloudbeds, roommaster, SkyWare, Little Hotelier, WebRezPro, and many others. If you don't see your PMS listed, let us know—we regularly build new integrations based on customer needs. PMS integration allows HelloShift to sync guest data, room status, reservations, and other critical information for seamless operations.

We provide an integrated, all-in-one platform so your staff doesn't have to juggle multiple apps. When all your team communication (guest messaging, staff collaboration, maintenance, and housekeeping) is in one place, your hotel operations transformation is magical! We can help you plan a smooth transition from your existing tools. Schedule a demo to discuss your current setup and create a migration plan that minimizes disruption while maximizing the benefits of HelloShift's unified platform.

Your success is our success. We start with an online demo and provide online training on an ongoing basis. HelloShift provides in-app chat support, phone support, and a comprehensive support website (knowledge base). Our knowledge base has in-depth articles, instructions, videos, and frequently asked questions. All support and training are included in your subscription at no additional cost. HelloShift earned Hotel Tech Report's level III Global Customer Support Certification (GCSC) for excellence in pre-emptive support, reactive support, coaching, and customer validation.

HelloShift brings an owner-first mentality to hotel technology. Modern hoteliers from most major brands are using HelloShift to transform their hotel operations. The best brands understand the software landscape changes rapidly and don't prevent their hoteliers from using the best tools available on the market. HelloShift works with independent properties, franchise hotels, and brand-affiliated properties across all segments—from boutique hotels to full-service resorts.