Drive Direct Bookings with Website Chat

Over 70% of real-time chats are questions about bookings. Guests can chat with the front desk on your website and continue the conversation through text messages, phone conversations, and email - whatever the guest wants. On the back end, your front desk responds using HelloShift’s easy hotel communication app. It’s a seamless experience for all parties. And it opens up a whole new direct sales channel for your hotel.

Your website visitors want answers right away - they don’t have the time or energy to wade through your site, navigate phone trees and wait on hold, or hope for a reply from an email.

Hotel Website Chat App

Need a room 3 nights, one person, Aug 11, checking out Aug 14

I keep getting error messages on your res page. Do you or do you not have a king suite avail Dec1?

are refrigerators available in-room upon request?

I wanted to confirm my reservation please

I am trying to book online but it will not let me enter a canadian province in the address.

I made a reservation for a future employee for me and would like to cover all charges

I wanted to make a reservation. I booked through because your website said that it was full.

Hi do your bathrooms have blow dryers? Thanks

Is there a charge for a roll out bed if we decide to use one?

I would like to reserve 9 rooms from 9/18 for 4 nights

wow! thank you so much for your help i appreciate it a lot!

I am looking on line but it appears you don't have anything available for two nights, 7/25 - 7/27

Hotel Chatbot Guest Greeting

Hotel Chatbot Greets Website Visitor

Engage with your website visitors and increase direct bookings with a customizable web chat -- your logo, your colors, your brand. Front Desk greets every website visitor, just as they greet a walkin-in guest. Find what welcome messages to start guest engagement with.
Guest Expectation

Hotel Chat App Sets Expectations

This is real-time chat, not live chat. We set expectation and offer visitor to continue chat over SMS or Email.
Hotel Chat Widget Guest Interaction

Omnichannel Messaging via Chat Widget

Visitors chat with staff just as eaily as they chat with walk-in guests.

  • Whether it is from widget, SMS, or email, all conversations are integrated in one seamless flow.
  • Quick replies for frequently asked questions via “snippets.”
  • With automatic tracking, no enquiry goes unanswered.
  • Tricky question? Collaborate behind the scenes!

“ We have really meaningful conversations with guests and provide a high level of service in HelloShift. We get to know our guests and make their stay special while maintaining distancing. It’s been so easy! Getting started was simple. And with normal turnover we haven’t had any trouble getting new staff up to speed. ”

HelloShift is cloud-based and works across web, iOS, & Android apps.

Get HelloShift now.

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