HelloShift earned Hotel Tech Report’s level III Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
“Typically when a company has a high employee-to-user ratio it means a more hands off service and required a more automated approach but in HelloShift’s case it’s quite the opposite. The HelloShift team has really focused their support efforts towards white glove service where users have clear and open lines of communication at all times so not only can you get help on-demand, but clients often get responses from the founders which builds unique personal relationships with customers” Hotel Tech Report co-founder Adam Hollander.
“As a SAAS (Software As A Service) company, we’re in the service business. If our customers aren’t successful with our software, we have failed. We think of our support team as our “success team” –we are only successful when our customers are successful.” Sudheer Thakur, Co-Founder @ HelloShift
You can read more about this achievement on Hotel Tech Report website.
HelloShift customers achieve ROI within 6-12 months through reduced missed bookings, lower maintenance costs, improved guest satisfaction scores, and streamlined operations across all departments.
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