Currently, there are more than 771,000 cleaning staff members in the American hospitality industry. That’s because hotel housekeeping plays a pivotal role in the success of any establishment. And that’s because, when spending a night at a hotel, guests nowadays have pretty high standards.
More than 80% of hotel guests say that they prefer hotels with upgraded cleaning protocols and maintenance standards.
In the competitive hotel industry, having quality controls in place, maintaining high cleanliness standards, and constantly improving guest satisfaction is a must. That’s where housekeeping software comes in as a game-changer.
By implementing the right software, you can make sure guest rooms are clean, daily operations are streamlined, and hotel management is well-organized.
We might say that hotel housekeeping software is a comprehensive set of tools designed to streamline processes of cleaning services. Too complicated? Ok, let’s simplify things a bit.
Housekeeping software – also known as cleaning software – is a computing system that allows hotel staff members to collaborate, save time, and finish tasks quickly. Using housekeeping software, the cleaning staff can ensure efficient task management, seamless communication, and even inventory management.
In the past, property managers were forced to oversee every staff member, handle every maintenance issue, and change room statuses manually. But with a simple housekeeping app in their arsenal, they can do it from their mobile devices.
The right software can completely change the way cleaning tasks are managed and executed at your property. Here are a few things hotels can expect from housekeeping software:
For starters, housekeeping software will allow different employees and departments within your hotel to collaborate more easily. Employee communication is one of the most surprisingly complicated aspects of running a successful business.
Using a centralized housekeeping app, you won’t have to rely on verbal communication, text messages, or phone calls to exchange messages and receive real-time updates. Guest requests can be handled promptly, leading to heightened guest satisfaction and positive visitor reviews.
Efficient resource management is crucial for maximizing profitability and minimizing waste. And this is exactly where hotel housekeeping software excels.
With the help of automated inventory systems, hotels can monitor stock levels in real time and receive notifications when supplies need to be replenished. That will eliminate the risk of running out of essential items or overstocking, resulting in significant cost savings
Today’s customers expect efficiency from front desk employees, managers, and even maintenance workers. They also love when things are done specifically for them.
More than 70% of customers expect personalized interactions from small businesses at all times. Modern housekeeping technology solutions not only allow hotels to finish tasks and process requests quickly but also to give their service that personal touch that will leave the guests feeling satisfied.
Better communication, the ability to closely track cleaning tasks, and higher satisfaction from customers all sound good. But those aren’t concrete examples. You want something more specific, backed by data. Here are five ways housekeeping software can help your hotel.
For hotel managers, time moves quicker than it does for the rest of us. Luckily, housekeeping software can help save time by automating manual processes. From assigning tasks to tracking their completion, cleaning software can speed things up.
That gives your managers the ability to minimize errors and room delays. Using data collected from customers, managers can also enhance hotel services and make customers happier.
In a recent interview, the CEO of the British Columbian Hotel Association, Ingrid Jarrett, explained how automation and new technologies can help analyze guests based on age, gender, and location. Using this data, a hotel could limit food waste, provide a more efficient service, and ultimately elevate the customer experience.
Due to Covid regulations, some hotels were forced to hire additional housekeeping employees, spend more time on cleaning, and waste thousands of dollars in the process.
Luckily, the regulations now aren’t so strict that you need to hunt down new employees to keep the rooms in good condition. Now, all you need is an effective housekeeping tool like HelloShift that will allow you to organize your employees and manage your service from a single dashboard.
Smooth communication and collaboration among housekeeping teams are vital for delivering outstanding service. Hotel housekeeping software facilitates seamless communication, eliminating the need for inefficient paper-based processes.
With real-time updates, notifications, and messaging capabilities, housekeeping staff can stay connected and informed, leading to better coordination.
The experience of your guests is something you can track, manage, and enhance with your housekeeping software. That’s extremely important because guest experience affects your reputation and, subsequently, your bottom line.
According to ReviewTrackers, nearly half of all guests are likely to write a hotel review if they’ve had a negative experience with the establishment.
With the help of your housekeeping app, you can provide faster response times to guest requests and needs. Personalized services based on guest preferences and history can be easily managed, creating a personalized and tailored experience.
You don’t want your top housekeeping employees running around your property, wasting time on insignificant tasks when there are rooms out there waiting to be cleaned. To maximize profitability means to maximize efficiency. And to maximize efficiency, you need to manage your resources carefully.
Hotel housekeeping software offers robust features for streamlining inventory management and procurement processes. By automating stock tracking and reordering, hotels can ensure that housekeeping supplies are always available when needed, eliminating instances of stockouts or excess inventory.
Maintaining compliance with hygiene, safety, and cleanliness standards is crucial for any hotel’s reputation and guest satisfaction. A housekeeping app can simplify compliance management by maintaining detailed records of housekeeping activities and tasks.
What’s more, the tool enables hotels to track employee performance and accountability. With clear visibility into task assignments and completion statuses, managers can identify areas of improvement and provide necessary training or guidance.
The hotel housekeeping management software market is big. Really big. And like other technology markets, it’s growing. Research from EIN Presswire indicates that the market is currently valued at $2.8 billion and that it will grow to $4.7 billion in less than 10 years.
With so many housekeeping and maintenance systems out there, picking a single platform for your team could be difficult. Here’s how to find the best software for your housekeeping needs and ease the current workload of your employees:
When selecting cleaning software, it’s crucial to evaluate the key features and functionalities offered by different providers. Look for features like guest request management, reservation tracking, and messaging capabilities. See if the housekeeping software integrates with your current system and consider scalability for future growth.
Compatibility with your existing systems is vital for a seamless integration process. The cleaning software should integrate with your property management system (PMS), allowing efficient data sharing and synchronization. Consider whether the software provider offers APIs or partnerships with your current technology stack.
User feedback and testimonials provide valuable insights into the reliability and effectiveness of cleaning software solutions. Read reviews from hotels similar to yours and evaluate their experiences with the software. Look for positive feedback regarding ease of use, customer support, and overall satisfaction with the tool.
In 2023, hotel housekeeping software has become a crucial tool for hotels that want to take their efficiency to new heights. If you integrate a platform like HelloShift into your system, you’ll be able to maximize your housekeeping team and improve your service as a whole.
How HelloShift helps hotels? It provides a quick and efficient way to process, track, and manage cleaning tasks. With HelloShift’s easy-to-use software, the front desk can easily assign and prioritize rooms and contact guests.
There’s the time tracking tool and the ability to trigger room inspections automatically. With HelloShift, you won’t have to worry about your guests being unsatisfied with your service ever again.
HelloShift is an integrated, all-in-one platform that allows hotels to digitize everything from housekeeping, hotel guest texting, and team messaging. Everything is in one simple interface that’s easier to use than Facebook.
Digitize your hotel with Staff Collaboration, Guest Messaging, Contactless Checkin, WebChat, and Housekeeping in one app.
Let's get to know each other more
Discover the power of hotel preventive maintenance to enhance guest satisfaction. Dive into cost-saving strategies, benefits, and essential elements to streamline your property management while ensuring top-notch guest experience