Over 70% of real-time chats are questions about bookings. Guests can chat with the front desk on your website and continue the conversation through text messages, phone conversations, and email - whatever the guest wants. On the back end, your front desk responds using HelloShift’s easy hotel communication app. It’s a seamless experience for all parties. And it opens up a whole new direct sales channel for your hotel.
Your website visitors want answers right away - they don’t have the time or energy to wade through your site, navigate phone trees and wait on hold, or hope for a reply from an email.
Need a room 3 nights, one person, Aug 11, checking out Aug 14
I keep getting error messages on your res page. Do you or do you not have a king suite avail Dec1?
are refrigerators available in-room upon request?
I wanted to confirm my reservation please
I am trying to book online but it will not let me enter a canadian province in the address.
I made a reservation for a future employee for me and would like to cover all charges
I wanted to make a reservation. I booked through booking.com because your website said that it was full.
Hi do your bathrooms have blow dryers? Thanks
Is there a charge for a roll out bed if we decide to use one?
I would like to reserve 9 rooms from 9/18 for 4 nights
wow! thank you so much for your help i appreciate it a lot!
I am looking on line but it appears you don't have anything available for two nights, 7/25 - 7/27
Visitors chat with staff just as eaily as they chat with walk-in guests.
“ Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check-in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. ”
“ I have never used a product I feel so positive about. In the hotel business, communication is the key to success. Instead of combing through logbooks I see all communication on one screen, from my phone or computer. My staff is more accountable; I don't have to be on site because I track everything and communicate with them in real-time. ”