HelloShift is modern messaging for hotels: texting with guests, staff collaboration, and website chat. With HelloShift, managers get unprecedented insight into operations and interactions.

Guest Messaging

HelloShift’s Guest Engagement Suite lets guests text with hotels. HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. Guests messages flow into HelloShift’s award-winning interface teams learn quickly and love to use. Artificial intelligence and other useful tools help hotels respond quickly and escalates conversations.

Connect with guests by sending automated, routine messages at helpful points in the Guest Lifecycle.

HelloShift integrates with a growing number of PMS including Opera, OnQ, Mews, RoomMaster, Little Hotelier, Beds24, AutoClerk, and more. Contact us if you do not see your PMS among the integrations.


Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.

"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"


Orient guests to their anticipated arrival and connect them to the front desk 24/7.

“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”


Catch issues while they are fixable and seize the opportunity to make an OK stay great.

“How would you rate your stay so far on a scale of 1 to 5 stars?”


Identify happy guests who will write a great review.

“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”

Use Artificial Intelligence (AI) to quickly respond to guests while staying high touch.

HelloShift’s Smart Reply uses natural language processing and machine learning to read and reply to guest texts. This unique solution combines the latest artificial intelligence with old-fashioned high-touch, authentic service.

"Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond."

Elizabeth Brooke, Innkeeper, The Provincetown Hotel at Gabriel’s


Deliver phenomenal guest service with an AI-powered guest texting platform.

  • Detect guest intent with AI for automated responses
  • Escalate late staff responses to management
  • Automate guest survey collection and analysis
  • Get reviews from guests with high survey score results
  • Escalate low survey scores for service recovery in real time
  • Send messages to groups of guests (e.g., event attendees)
  • Multi-channel messaging: Text, Web Chat, WhatsApp, Email, FB Messenger
  • Get guest opt-in for sending messages
  • Schedule messages to go out at a future time
  • Build guest intelligence from past stays and preferences
  • Personalize messages for guests e.g. special offer to VIP guests
  • Send images and documents

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HelloShift is cloud-based and works across web, iOS, & Android apps.

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