How Can We Help?
Verifying the Problem
Let’s first make sure if you are entering the correct password.
Please try to log in from another place (e.g. mobile app or try a different browser, like FireFox or Chrome) If you are able to log in from a different device o browser, then chances are your password wasn’t entered properly.
Please check the following:
- Your Caps Lock isn’t on.
- Your browser isn’t auto-filling the password. You can disable the auto-filling by following directions here.
If you have confirmed that your password is being entered correctly but not letting you sign in, then it’s time to change your password.
Note: no one, including the HelloShift team, knows your password.
Changing the Password
Step 1: Determine if you put an email address on file with HelloShift. Most employees who are not admins have not done this.
If you have an email address on file, then you can reset your password by clicking herem (https://app.helloshift.com/password_resets/new). Once you’ve followed the steps on that page, If you don’t see an email from us within a few minutes, that means that our system may not recognize the address.
You should check your spam or bulk messages folder, and if you still don’t have an email from us, ask your supervisor to change your password.
Step 2: If you do not have an email address on file, you can ask a supervisor at your property who has admin access to reset your password. Here are the steps for the supervisor to do that.
Step 3: If a supervisor/admin is not available, contact us at support@helloshift.com or through the chat widget and we will reset your password information.
Step 4: If a supervisor or someone at HelloShift has reset your password for you, you can edit your password by following these steps:
A. Click on your name, then click on My Profile:
B. Click on Edit:
C. Change your password in both boxes and choose Update to save your changes:
D. Click on Update to save your changes:
