Enhance your guest service delivery with HelloShift's integration with Mews. Automate guest communications and streamline operations while maintaining all your existing PMS functionality.
Perfect for hotels using Mews seeking to add AI-powered guest messaging and staff collaboration tools.
Last updated: March 2026
Request DemoBidirectional room status sync keeps Mews and HelloShift housekeeping in perfect alignment
Add AI-powered call answering that Mews does not include natively
Hotels using Mews + HelloShift report 56% more reviews that are 25% better
| Data Point | Syncs |
|---|---|
| Guest reservations and contact details | ✓ |
| Room assignments and room categories | ✓ |
| Room status (bidirectional sync) | ✓ |
| Housekeeping updates sync back to Mews | ✓ |
Automate guest communications at your Mews property with our AI-powered assistant, handling calls and chats 24/7. Trained on your hotel's FAQs and documents, it provides human-like responses, reduces missed opportunities, and manages overflow or after-hours calls. With customizable call handling and multilingual support, the AI boosts efficiency, frees up staff, and enhances guest satisfaction.
Provide white glove service that puts guests in charge. HelloShift integrates with Mews and sends helpful texts at key points in the guest lifecycle, like before check-in. Powered by AI, it's trained on your FAQs, websites, and documents to assist the front desk or fully respond to guests before, during, and after their stay.
Guests at your Mews property can skip the Front Desk and complete check-in on their computer or personal mobile device with no third-party app to download. The digital guidebook answers most guest questions without involving hotel staff. This drives significant efficiency while providing guests the convenience of self-service. Digital keys and digital payments are available through our partners.
Say goodbye to your logbook, bottomless text/email threads, and confusing spreadsheets. Connect your mews hotels like never before with modern messaging. Use notes, tasks, checklists, and templates for preventive maintenance, flash reports, sales CRM, wiki, lost & found, tracking (e.g., daily pool temps), and more.
Scheduling room cleanings at your Mews property can drain your team's time - every day. With HelloShift's AI-powered housekeeping, it learns from your historical room assignments to auto-assign cleaners, streamlining the scheduling process and saving valuable time. Room status syncs between Mews and HelloShift so your front desk always has up-to-date room readiness.
Find out how Mews integration with HelloShift is leading to 56% more hotel reviews that are 25% better than before.
Mews: Mews is a next-generation hospitality cloud for hotels, hostels, apartments and more. Mews gives hoteliers the power to provide a remarkable guest experience while improving the operations and performance of their property, thanks to smart automation and an innovative, user-friendly set of products and features.
