News & Articles

How to write a welcome message for hotel guests (7 tips to get started)

While hotel staff have traditionally been the ones to welcome arriving guests, contactless check-in requires an alternative approach. A good welcome message conveys all of the hospitality you’d get from a face-to-face check-in.

6 ways to optimize your hotel budgeting

Your hotel’s budget is essentially a business plan for the year ahead. Where do you need to spend money to improve your hotel? Which areas need less cash influx than the year before? Are your staff being paid fairly, and are guests being given the best-possible experience?

What is a Digital Hotel? (And how to digitize yours?)

A digital hotel uses technology to streamline its operations, making for a smoother and enjoyable experience for guests and staff alike.

How to Revamp Your Hotel Communication Processes

Stressed and frazzled hotel staff leads to unhappy guests. No matter the size of the hotel, there needs to be clear communication between staff and guests and a hotel communication system in place.

Save Crucial Time and Effort With These 9 Housekeeping Operation Hacks

As the hotel industry adapts to the pandemic, it's a great opportunity for hotels to change how they manage their housekeeping operations. We’ve pulled together our best housekeeping operation tips and tricks. This should help you save time and run a more effective service.

How has hotel guest experience and satisfaction changed in 2022?

Hospitality has always been about building human connections. During the pandemic, many of these interactions moved to the digital realm. Overnight, "high tech" became the way for hotels to convey "high end" without the "high touch."