News & Articles

HelloShift Messaging for Hotels Rated #1 For Second Straight Year in HotelTechAwards

For the second year in a row, hoteliers rated HelloShift #1 for Staff Collaboration in the prestigious HotelTechAwards. HelloShift also was recognized as the runner up in Guest Messaging.

Hoteliers: 8 Simple Steps to Success with Texting & Chat

For hotels, text messaging or texting represents a fundamental shift in how employees communicate with guests—and with one another. To help with the transition, employees need tools and guidelines. Above all, they need strong leadership. Whether you’re a general manager, front office manager, or hands-on owner, here are eight steps to success in text messaging and chat.

The Future Is Here: How Modern Messaging Enhances Hotel Employee and Guest Communications

During a recent interview with Jon Albano, host of the Lodging Leaders podcast, HelloShift CEO Sudheer Thakur discussed how the hotel industry is shifting from print-based communications like logbooks, forms, and memos to modern messaging tools like newsfeeds, text messaging, and chat.

HelloShift Named 2018’s Top Rated Staff Collaboration Platform in the HotelTechAwards

Hotel Tech Report has named HelloShift 2018’s top-rated Staff Collaboration Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title.

Hotel Websites: the Lights Are On but Nobody’s Home

Website chat is an ideal solution for hotels seeking to enhance service and increase direct bookings. Travelers always have questions when planning trips. If travelers don’t get a quick response, they move on—perhaps to the hotel down the street or to an OTA.

DKN Hotels Adopts HelloShift’s Staff Collaboration Suite to Improve Guest Satisfaction and Improve Operational Efficiency

DKN Hotels, one of Southern California's leading hotel management, development, and ownership companies and a preferred partner of major hotel brands like Marriott, Hilton, and InterContinental Hotel Group has adopted HelloShift's Staff Collaboration Suite across all company properties.