Nuki

Automate guest access with Nuki smart locks and HelloShift

Connect Nuki smart locks to HelloShift for automatic guest access codes, master codes for staff, and seamless contactless check-in. Guests receive their door codes automatically before arrival.

Last updated: March 2026

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Supported Nuki Models

Smart Lock 3.0
Smart Lock 3.0 Pro
Smart Lock 4.0
Keypad 2.0

HelloShift automatically syncs with your Nuki locks to issue and revoke guest access codes.

How It Works

1

Connect Devices

Link your Nuki locks to HelloShift and map them to your rooms.

2

Automatic Codes

Guest access codes are generated automatically on arrival day and sent via SMS.

3

Auto Revoke

Codes are automatically revoked on departure day for seamless security.

Key Features

Guest Access Codes

Unique PIN codes generated per reservation, valid only during the guest's stay.

Master Codes

Permanent or time-limited codes for staff, housekeeping, and maintenance.

Device Mapping

Map locks to rooms for automatic code assignment based on reservations.

Automated Workflows

Issue codes on arrival, revoke on departure — fully automated.

AI-powered Assistant

AI Assistant for Nuki Hotels

Automate guest communications at your Nuki property with our AI-powered assistant, handling calls and chats 24/7. Trained on your hotel's FAQs and documents, it provides human-like responses, reduces missed opportunities, and manages overflow or after-hours calls. With customizable call handling and multilingual support, the AI boosts efficiency, frees up staff, and enhances guest satisfaction.

Guest Messaging & WebChat

Guest Messaging for Nuki Hotels

Provide white glove service that puts guests in charge. HelloShift integrates with Nuki and sends helpful texts at key points in the guest lifecycle, like before check-in. Powered by AI, it's trained on your FAQs, websites, and documents to assist the front desk or fully respond to guests before, during, and after their stay.

Contactless Checkin App

Contactless Check-in for Nuki Hotels

Guests at your Nuki property can skip the Front Desk and complete check-in on their computer or personal mobile device with no third-party app to download. The digital guidebook answers most guest questions without involving hotel staff. This drives significant efficiency while providing guests the convenience of self-service. Digital keys and digital payments are available through our partners.

Service Delivery Staff Collaboration

Staff Collaboration for Nuki Hotels

Say goodbye to your logbook, bottomless text/email threads, and confusing spreadsheets. Connect your nuki hotels like never before with modern messaging. Use notes, tasks, checklists, and templates for preventive maintenance, flash reports, sales CRM, wiki, lost & found, tracking (e.g., daily pool temps), and more.

Housekeeping Management

Housekeeping Management for Nuki Hotels

Scheduling room cleanings at your Nuki property can drain your team's time - every day. With HelloShift's AI-powered housekeeping, it learns from your historical room assignments to auto-assign cleaners, streamlining the scheduling process and saving valuable time.

Nuki: Nuki smart locks retrofit onto existing doors without replacing the cylinder, making them perfect for hotels that want to upgrade without major installation.

Nuki and HelloShift: frequently asked questions

Does HelloShift work with Nuki smart locks?

Yes, HelloShift integrates with Nuki smart locks to provide automatic guest access codes. When a guest checks in, HelloShift automatically generates a unique PIN code and sends it to the guest via SMS. The code is automatically revoked upon checkout.

How do I connect my Nuki locks to HelloShift?

To connect your Nuki locks, go to Integrations in your HelloShift site settings, click 'Connect Devices', and follow the prompts to link your smart lock account. Once connected, you can map each lock to the corresponding room in your property.

Can I create master codes for staff with Nuki locks?

Yes, HelloShift allows you to create master codes for staff access. You can set up permanent codes for front desk staff or time-limited codes for housekeeping, maintenance, and contractors. Master codes can be assigned to specific devices or all devices on your property.

Are guest access codes automatically sent to guests?

Yes, with HelloShift's automation features, guest access codes are automatically generated on arrival day and sent to guests via SMS. You can customize the timing and message content. Codes are automatically revoked on departure day for security.

“ With HelloShift we have seen an almost immediate improvement in the amount and efficiency of communication between all departments. It allows us to complete guest requests very quickly and ensures that the entire staff can keep up with the status of those requests. HelloShift has revolutionized the old school communications log and paper request system. Our hotels will never look back. ”

HelloShift is cloud-based and works across web, iOS, & Android apps.

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