HelloShift uses Shift4 to process guest payments and card authorizations. Your hotel connects its own Shift4 merchant account, and HelloShift uses it to pre-authorize the card at contactless check-in, charge for add-ons, and collect digital tips. All transactions are secure and PCI-compliant.
Last updated: September 2026
Request DemoCard capture and deposit pre-authorization during contactless check-in
Credit card authorization forms that capture the card of a third-party payer
Add-ons and extra services guests buy from their phone, charged to the card
Digital tipping for housekeeping and other staff
Only one payment provider is active per property. Hotels choose between Shift4, Stripe, and Authorize.Net in HelloShift's site settings.
Automate guest communications at your hotel with our AI-powered assistant, handling calls and chats 24/7. Trained on your hotel's FAQs and documents, it provides human-like responses, reduces missed opportunities, and manages overflow or after-hours calls. With customizable call handling and multilingual support, the AI boosts efficiency, frees up staff, and enhances guest satisfaction.
Provide white glove service that puts guests in charge. HelloShift integrates with your PMS and sends helpful texts at key points in the guest lifecycle, like before check-in. Powered by AI, it's trained on your FAQs, websites, and documents to assist the front desk or fully respond to guests before, during, and after their stay.
Guests at your hotel can skip the Front Desk and complete check-in on their computer or personal mobile device with no third-party app to download. The digital guidebook answers most guest questions without involving hotel staff. This drives significant efficiency while providing guests the convenience of self-service. Digital keys and digital payments are available through our partners. With Shift4 connected, guests can conveniently make cashless payments.
Say goodbye to your logbook, bottomless text/email threads, and confusing spreadsheets. Connect your hotels like never before with modern messaging. Use notes, tasks, checklists, and templates for preventive maintenance, flash reports, sales CRM, wiki, lost & found, tracking (e.g., daily pool temps), and more.
Scheduling room cleanings at your hotel can drain your team's time - every day. With HelloShift's AI-powered housekeeping, it learns from your historical room assignments to auto-assign cleaners, streamlining the scheduling process and saving valuable time.
Shift4: Shift4 offers secure, integrated payment processing and business technology solutions, simplifying operations and enhancing customer experiences across industries. With advanced security measures, Shift4 ensures safe transactions, supporting business growth in the digital economy.
No. HelloShift is an independent hotel operations company, founded in 2014. Shift4 is a separate payment company. HelloShift connects to a hotel's own Shift4 account to take guest payments.
No. Payments run through the hotel's own payment provider. HelloShift supports Shift4, Stripe, and Authorize.Net, and the hotel activates one of them in HelloShift's site settings. Card funds settle to the hotel's merchant account, not to HelloShift.
Card capture and deposit pre-authorization during contactless check-in. Credit card authorization forms that capture the card of a third-party payer. Add-ons and extra services guests buy from their phone, charged to the card. Digital tipping for housekeeping and other staff.
