AI-powered hotel operations with SMS|Host and HelloShift integration
Enhance your guest service delivery with HelloShift's integration with SMS|Host. Automate guest communications and streamline operations while maintaining all your existing PMS functionality.
Perfect for hotels using SMS|Host seeking to add AI-powered guest messaging and staff collaboration tools.
Last updated: March 2026
Request DemoHelloShift Features for SMS|Host Hotels
AI Assistant for SMS|Host Hotels
Automate guest communications at your SMS|Host property with our AI-powered assistant, handling calls and chats 24/7. Trained on your hotel's FAQs and documents, it provides human-like responses, reduces missed opportunities, and manages overflow or after-hours calls. With customizable call handling and multilingual support, the AI boosts efficiency, frees up staff, and enhances guest satisfaction.
Guest Messaging for SMS|Host Hotels
Provide white glove service that puts guests in charge. HelloShift integrates with SMS|Host and sends helpful texts at key points in the guest lifecycle, like before check-in. Powered by AI, it's trained on your FAQs, websites, and documents to assist the front desk or fully respond to guests before, during, and after their stay.
Contactless Check-in for SMS|Host Hotels
Guests at your SMS|Host property can skip the Front Desk and complete check-in on their computer or personal mobile device with no third-party app to download. The digital guidebook answers most guest questions without involving hotel staff. This drives significant efficiency while providing guests the convenience of self-service. Digital keys and digital payments are available through our partners.
Staff Collaboration for SMS|Host Hotels
Say goodbye to your logbook, bottomless text/email threads, and confusing spreadsheets. Connect your sms|host hotels like never before with modern messaging. Use notes, tasks, checklists, and templates for preventive maintenance, flash reports, sales CRM, wiki, lost & found, tracking (e.g., daily pool temps), and more.
Housekeeping Management for SMS|Host Hotels
Scheduling room cleanings at your SMS|Host property can drain your team's time - every day. With HelloShift's AI-powered housekeeping, it learns from your historical room assignments to auto-assign cleaners, streamlining the scheduling process and saving valuable time.
SMS|Host: SMS|Host is the industry leading guest-centric, mobile ready, all-in-one property management software solution. With fully integrated Owner Fulfillment, Online Owner's Portal, and Golf & Membership Management, the most complex properties can operate with ease.
SMS|Host and HelloShift: frequently asked questions
Does HelloShift integrate with SMS|Host?
Yes, HelloShift integrates directly with SMS|Host to sync guest reservations and enable seamless hotel operations. Guest data automatically flows from SMS|Host into HelloShift for automated messaging, contactless check-in, and staff collaboration.
What data syncs between HelloShift and SMS|Host?
HelloShift syncs guest reservations from SMS|Host, including guest name, contact info, and arrival/departure dates. This ensures your front desk and operations teams always have accurate, up-to-date information.
How do I connect HelloShift to my SMS|Host account?
To connect HelloShift with SMS|Host, go to Admin > Site Settings > Integrations in your HelloShift dashboard. Click 'Connect' next to SMS|Host and follow the authorization prompts. Most integrations are completed within minutes and require no technical expertise.
Can I use HelloShift housekeeping and guest messaging with SMS|Host?
Yes, HelloShift's full suite of features works seamlessly with SMS|Host. This includes AI-powered guest messaging, automated pre-arrival and post-stay communications, housekeeping management, staff collaboration tools, and contactless check-in.
