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How it Works
Train AI Assistant
Train the AI assistant with your hotel's FAQs, website content, and internal documents.
Use pre-existing knowledge to ensure accurate and consistent answers.
Operate AI Assistant
Customize automation levels, tone of voice (casual or formal), and escalation preferences.
Enable or disable features based on hotel needs, such as after hours or during busy periods.
Forward calls to the AI assistant when staff is unavailable, handling multiple calls or chats at once.
Capture critical details like names and phone numbers, notify your team, and provide seamless communication across SMS and website chat.
Operate Voice Assistant
Inbound inquiries overwhelm staff with calls from potential customers, current guests, and spam, leaving your team too busy to handle them all.
Voicemails and phone trees drive guests away as callers rarely leave messages, causing missed opportunities and frustrated guests.
The AI assistant provides human-like interaction, ensuring guests don't hang up.
Customizable call handling: forward calls to the AI assistant after hours, during overflow, or when staff is unavailable.
Monitor AI Assistant
Review AI interactions to refine responses and adjust operations.
Leverage interaction logs to improve hotel SOPs.
“ I have never used a product I feel so positive about. In the hotel business, communication is the key to success. Instead of combing through logbooks I see all communication on one screen, from my phone or computer. My staff is more accountable; I don't have to be on site because I track everything and communicate with them in real-time.
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Case Studies & Ai Assistant Articles
Single App That Optimizes Hotel Communications and Operations at The Indigo Road Hospitality Group
ChatGPT for Hotel Marketers: 10 Ways to Use Artificial Intelligence for Marketing
Hotel Websites: the Lights Are On but Nobody’s Home