Understaffed? Let AI Pick Up the Slack.

Your 24/7 AI assistant — handles guest calls & chats instantly.

24/7 AI assistant — handles guest calls & chats instantly
  • Answers up to 70% of guest inquiries automatically
  • Human-like AI to answer your phone or chat
  • Every call is recorded and transcribed in your inbox
Get Started for Free

First 10 minutes completely free. No credit card required. See results in 5 minutes!

How it Works

Train AI Assistant

Train AI Assistant

  • Train the AI assistant with your hotel's FAQs, website content, and internal documents.
  • Use pre-existing knowledge to ensure accurate and consistent answers.
Operate AI Assistant

Operate AI Assistant

  • Customize automation levels, tone of voice (casual or formal), and escalation preferences.
  • Enable or disable features based on hotel needs, such as after hours or during busy periods.
  • Forward calls to the AI assistant when staff is unavailable, handling multiple calls or chats at once.
  • Capture critical details like names and phone numbers, notify your team, and provide seamless communication across SMS and website chat.
Operate Voice Assistant

Operate Voice Assistant

  • Inbound inquiries overwhelm staff with calls from potential customers, current guests, and spam, leaving your team too busy to handle them all.
  • Voicemails and phone trees drive guests away as callers rarely leave messages, causing missed opportunities and frustrated guests.
  • The AI assistant provides human-like interaction, ensuring guests don't hang up.
  • Customizable call handling: forward calls to the AI assistant after hours, during overflow, or when staff is unavailable.
Monitor AI Assistant

Monitor AI Assistant

  • Review AI interactions to refine responses and adjust operations.
  • Leverage interaction logs to improve hotel SOPs.

“ I have never used a product I feel so positive about. In the hotel business, communication is the key to success. Instead of combing through logbooks I see all communication on one screen, from my phone or computer. My staff is more accountable; I don't have to be on site because I track everything and communicate with them in real-time. ”

Dimitar Stanev, VP Operations, Engage Hospitality

Case Studies & Ai Assistant Articles

Single App That Optimizes Hotel Communications and Operations at The Indigo Road Hospitality Group
ChatGPT for Hotel Marketers: 10 Ways to Use Artificial Intelligence for Marketing
Hotel Websites: the Lights Are On but Nobody’s Home

HelloShift is cloud-based and works across web, iOS, & Android apps.

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