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Missed calls are missed opportunities. In today’s demanding hospitality environment, every inbound call could be a new booking, a service request, or a chance to create a memorable guest experience. HelloShift’s AI Voice instantly answers guest calls 24/7, capturing more revenue and freeing your staff to focus on high-value interactions. Built by hospitality veterans, our AI is trained specifically for your property and brand, ensuring every caller receives exceptional service.
Trusted by hotels of all sizes worldwide, from independent boutiques to major hotel groups, HelloShift is the proven solution for modernizing hotel communications and operations.
HelloShift AI Voice is more than just an automated answering service; it’s a conversational AI assistant designed to handle end-to-end guest communications. It acts as your ultimate virtual agent, always on call and ready to assist.
Long wait times and frustrating phone trees are a relic of the past. A guest’s first impression often begins with their first call, and research shows that the check-in and initial contact experience significantly shapes their entire perception of the hotel. HelloShift’s AI Voice eliminates wait times entirely, providing instant, natural-language responses to guest inquiries around the clock.
A significant percentage of hotel calls go unanswered, leading directly to lost revenue. With nearly half of all callers having a high intent to book, every missed call is a potential booking lost to a competitor. The HelloShift AI Assistant ensures you never miss another opportunity by handling bookings, modifying reservations, and promoting upsells 24/7.
With 92% of hotels facing staffing shortages, teams are stretched thinner than ever. Our AI Voice automates common inquiries and can handle multiple calls simultaneously, reducing your front desk’s communication workload by 30% or more. This allows your staff to move from reactive problem-solving to proactive hospitality, focusing on complex guest needs and delivering the personal touches that define a great stay.
Your guests communicate through calls, texts, and chats. HelloShift meets them on every channel with a single, unified AI model that delivers accurate, on-brand responses. All communications are managed and tracked in one intuitive inbox, streamlining workflows and eliminating the chaos of monitoring multiple platforms. This integrated approach is a core part of our AI-powered hotel operations platform.
See how HelloShift’s AI Voice reduces staff workload, engages guests, and delivers consistent, high-quality service on every single call.
HelloShift’s AI Voice platform is designed to streamline operations and enhance the guest experience without adding to your team’s workload.
Our turnkey solution integrates seamlessly with your existing hotel technology to deliver immediate results.
HelloShift is more than just an AI voice tool; it is a comprehensive platform built to solve the core challenges of modern hotel operations. We provide instant answers and automated workflows across voice, text, and chat, all powered by the only AI truly built for hotels. From AI-powered guest messaging to staff collaboration and housekeeping management, our all-in-one system simplifies operations so you can focus on delivering exceptional guest experiences.
AI voice technology offers several key benefits:
While AI voice assistants can handle the vast majority of inbound call volume, they are not a complete replacement for human staff. Instead, they should be viewed as a powerful enhancement to your team. The best systems, like HelloShift, replace outdated and impersonal IVR phone trees with natural conversation but also include intelligent escalation protocols. The AI handles repetitive questions flawlessly and knows when a request requires the nuance and empathy of a human touch, seamlessly transferring the call to the appropriate staff member. This creates a hybrid approach that combines efficiency with genuine hospitality.
By integrating with your hotel’s PMS, the AI can access guest information to personalize conversations. For example, it can greet a caller by name, confirm their stay dates, or offer services relevant to their booking. As the technology evolves, AI will remember guest preferences across stays, enabling a level of proactive, personalized service that builds deep loyalty.
IVR is the rigid, “press-one-for-reservations” system that frustrates callers. It follows a strict, pre-programmed script and cannot understand natural language. In contrast, Voice AI uses Natural Language Processing (NLP) to understand and respond to human speech in a conversational manner. It can interpret intent, handle complex queries, and provide a much more intuitive and satisfying user experience.
Ready to see how HelloShift can transform your hotel’s communications? Learn more about our AI Assistant and see the difference for yourself.
Hotel guests receive automated texts powered by AI and are empowered with the convenience of self-service via digital hotel guidebook. Your front desk answers first - when they cannot, HelloShift AI steps in so no guest is left with voicemail. Hotel teams work together with notes, tasks, and checklist software for hotels.
Transform your hotel with AI-powered operations. Answer every call, enable guest self-service, empower staff collaboration, and streamline housekeeping efficiently.
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