Guest Messaging

One of our main features available is Guest Messaging. You can use it to communicate with guests one-on-one, send out mass messages, and even set up automated messages that will be sent at different points during your guests’ stay.

Our seamless interface allows you to communicate with guests in a timely matter. You can do so from the guest directory, but also from the Guest Messaging tab in your homepage. The complete interaction during a guest’s stay is recorded within HelloShift and you can go back to it as many times as you like.

Guest Messaging is also shareable with other staff members, in case a request needs to be taken care of by someone else in your team.

Staff Collaboration Overview

This feature is a game-changer in enhancing communication and coordination among staff members to ensure that guest experiences reach new heights.

The Staff Collaboration feature in HelloShift isn’t just another tool; it’s the heartbeat of efficient hotel operations. It enables staff members to collaborate effortlessly, whether it’s sharing critical updates, assigning tasks, or addressing guest needs promptly.

It allows for real-time sharing of updates, efficient task assignments, and prompt response to guest requests, ultimately enhancing operational efficiency, guest satisfaction, and overall excellence in the hospitality industry.

Housekeeping Overview

Efficiently managing housekeeping tasks is crucial for providing a clean and comfortable environment for your guests. HelloShift simplifies housekeeping management in the following ways:

  1. Task Assignment: Assign specific cleaning tasks to housekeeping staff based on room status and priorities, ensuring a systematic approach to room cleaning.
  2. Real-time Updates: Housekeepers can update the status of rooms in real-time, indicating whether a room is ready for check-in, currently being cleaned, or requires maintenance.
  3. Guest Requests: The housekeeping feature integrates with Guest Messaging, allowing guests to make housekeeping-related requests and ensuring prompt responses.

Contactless Check-in

In response to the growing demand for contactless and streamlined check-in processes, HelloShift offers a Contactless Check-in feature.

This is a convenient and efficient way to welcome guests without the need for face-to-face interactions. HelloShift’s Contactless Check-in feature includes the following components:

  1. Online Check-in: Guests can complete the check-in process online, providing personal details, identification, and payment information.
  2. Digital Key: Upon successful check-in, guests can receive a digital key that allows them to access their room without physical keycards.
  3. Automated Notifications: Guests receive notifications, such as welcome messages and room access instructions, via the Guest Messaging feature.

Mobile App Overview

The HelloShift Mobile App is an invaluable tool for maintaining operational excellence and providing an exceptional guest experience. It keeps staff connected, informed, and capable of delivering outstanding service, whether they’re at the front desk or on the move.

Benefits of the Mobile App

  1. Flexibility: Staff members can access HelloShift’s features and data from anywhere, ensuring they can stay on top of their responsibilities, even when away from their desk.
  2. Enhanced Productivity: The mobile app streamlines tasks and communication, reducing response times and improving efficiency.
  3. Guest Satisfaction: Providing quick responses and addressing guest needs promptly results in higher guest satisfaction.
  4. Remote Management: Managers can oversee operations and track performance remotely, making it easier to maintain a well-functioning property.
Key Features Overview – HelloShift

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Guest Messaging

One of our main features available is Guest Messaging. You can use it to communicate with guests one-on-one, send out mass messages, and even set up automated messages that will be sent at different points during your guests’ stay.

Our seamless interface allows you to communicate with guests in a timely matter. You can do so from the guest directory, but also from the Guest Messaging tab in your homepage. The complete interaction during a guest’s stay is recorded within HelloShift and you can go back to it as many times as you like.

Guest Messaging is also shareable with other staff members, in case a request needs to be taken care of by someone else in your team.

Staff Collaboration Overview

This feature is a game-changer in enhancing communication and coordination among staff members to ensure that guest experiences reach new heights.

The Staff Collaboration feature in HelloShift isn’t just another tool; it’s the heartbeat of efficient hotel operations. It enables staff members to collaborate effortlessly, whether it’s sharing critical updates, assigning tasks, or addressing guest needs promptly.

It allows for real-time sharing of updates, efficient task assignments, and prompt response to guest requests, ultimately enhancing operational efficiency, guest satisfaction, and overall excellence in the hospitality industry.

Housekeeping Overview

Efficiently managing housekeeping tasks is crucial for providing a clean and comfortable environment for your guests. HelloShift simplifies housekeeping management in the following ways:

  1. Task Assignment: Assign specific cleaning tasks to housekeeping staff based on room status and priorities, ensuring a systematic approach to room cleaning.
  2. Real-time Updates: Housekeepers can update the status of rooms in real-time, indicating whether a room is ready for check-in, currently being cleaned, or requires maintenance.
  3. Guest Requests: The housekeeping feature integrates with Guest Messaging, allowing guests to make housekeeping-related requests and ensuring prompt responses.

Contactless Check-in

In response to the growing demand for contactless and streamlined check-in processes, HelloShift offers a Contactless Check-in feature.

This is a convenient and efficient way to welcome guests without the need for face-to-face interactions. HelloShift’s Contactless Check-in feature includes the following components:

  1. Online Check-in: Guests can complete the check-in process online, providing personal details, identification, and payment information.
  2. Digital Key: Upon successful check-in, guests can receive a digital key that allows them to access their room without physical keycards.
  3. Automated Notifications: Guests receive notifications, such as welcome messages and room access instructions, via the Guest Messaging feature.

Mobile App Overview

The HelloShift Mobile App is an invaluable tool for maintaining operational excellence and providing an exceptional guest experience. It keeps staff connected, informed, and capable of delivering outstanding service, whether they’re at the front desk or on the move.

Benefits of the Mobile App

  1. Flexibility: Staff members can access HelloShift’s features and data from anywhere, ensuring they can stay on top of their responsibilities, even when away from their desk.
  2. Enhanced Productivity: The mobile app streamlines tasks and communication, reducing response times and improving efficiency.
  3. Guest Satisfaction: Providing quick responses and addressing guest needs promptly results in higher guest satisfaction.
  4. Remote Management: Managers can oversee operations and track performance remotely, making it easier to maintain a well-functioning property.