More Ways to Transform Your Hotel Operations
Expert insights, case studies, and strategies from hotels using AI to boost revenue and delight guests
Published · Updated · By HelloShift Team
Hapi partnership with HelloShift will help modern hoteliers accelerate the digital transformation of their hotels.
COVID has changed hospitality forever – 5% of U.S. hotels have already closed down. In the post-COVID era, we anticipate:
Among the hotels thriving post-COVID, the biggest trend is their willingness to embrace a hotel-wide digital transformation.
Q: How are you helping the hospitality industry innovate?
A: HelloShift helps modern hoteliers go digital with Guest Messaging, Staff Collaboration, Housekeeping Management and more.
Hotel guests receive automated, routine messages and use their favorite messaging apps to connect with the Front Desk. Hotel teams use HelloShift to work together across buildings, floors, shifts and departments with up-to-date visibility into room status via the Housekeeper mobile app.
Q: What do you see as the biggest trend in hospitality tech in the post-COVID era?
A: COVID has changed hospitality forever – 5% of U.S. hotels have already closed down. We are seeing:
1. Contactless hospitality becoming essential
2. Leaner staff handling the same workload (if not more)
3. Emphasis on operational efficiency due to lower RevPAR and tighter budgets.
Among the hotels thriving post-COVID, the biggest trend is their willingness to embrace a hotel-wide digital transformation.
Q: How has Hapi helped HelloShift and your customers?
A: HelloShift’s commitment to digitizing hotels involves removing as much manual work as possible. With Hapi, the hotel data moves seamlessly into HelloShift, enabling full automation of important hotel functions (e.g. sending a pre-stay text message). Hapi’s unified format allows HelloShift to integrate once and then connect with many property management systems instantly.
Read more about the Hapi-HelloShift integration on the Hapi website.
SoFLA Vacations put HelloShift AI Voice on the phone line so guest inquiries are answered around the clock, including the hours when nobody is at the desk to pick up.
Move beyond walkie-talkies and paper checklists. HelloShift brings housekeeping, guest messaging, AI call answering, and task management into one platform, streamlining operations for hotels of all sizes.
Ready to transform your hotel? Get started in 5 minutes with our free trial, or schedule a demo to see HelloShift in action at a property like yours.
From our own call data: Across 15 months of AI-answered guest calls, about 1 in 4 arrived outside 8am to 6pm front desk hours. Read the analysis.
Expert insights, case studies, and strategies from hotels using AI to boost revenue and delight guests
