HelloShift + Tokeet (AdvanceCM): The 24/7 AI Front Desk for Short-Term Rentals

We are excited to announce that HelloShift is now a certified integration partner of Tokeet, the channel management and property management platform for short-term rentals, now known as AdvanceCM. Tokeet and AdvanceCM operators can connect HelloShift in minutes and put every guest call and message on autopilot, without giving up the personal touch.

Why it matters

Vacation rental teams run lean. Phones ring during turnovers, after hours, and mid check-in, and every missed call is potential revenue walking to a competitor, or a guest question that becomes a bad review. Across 15 months of live guest calls on hotel and rental properties, HelloShift’s AI front desk handled about 75% of calls without a human, and 1 in 4 of those calls arrived after hours, exactly when nobody is at a desk.

What the integration does

Once connected, confirmed bookings from all your channels (OTA and direct) sync into HelloShift automatically and stay current in real time:

• Guest name, email, and phone number, formatted and ready for SMS and WhatsApp messaging
• Arrival and departure dates, booking source, and confirmation numbers
• Guest status (Due In, Checked In, Checked Out, Cancelled), kept up to date as bookings change
• Each rental appears as a room in HelloShift, so conversations and tasks attach to the right property

With that data live, HelloShift’s AI answers guest calls 24/7 with property-specific knowledge, guest messaging picks up on the guest’s favorite channel, and housekeeping checklists follow real arrivals and departures. With DialFirst, calls ring your team first and the AI catches only what nobody could pick up. It augments staff, it does not replace them.

The sync is one-way by design: bookings flow from Tokeet into HelloShift, while room cleaning status and payment data stay in Tokeet.

“Vacation rental operators live and die by responsiveness, and nobody can staff a phone around the clock,” said Sudheer Thakur, Founder and CEO of HelloShift. “With Tokeet bookings flowing straight into HelloShift, the AI answers with real context about each stay. Operators get every call answered and their evenings back.”

Full walkthrough: Integrating HelloShift + Tokeet (AdvanceCM).

Stop losing revenue to missed calls and voicemails. HelloShift AI Voice answers when staff is busy, guests enjoy mobile check-in and digital guidebooks, and your team coordinates seamlessly with real-time room status updates.

See why properties using HelloShift report 30% fewer guest complaints and 2x faster issue resolution. Book a personalized demo or start your free trial.